Customer Service Agent

We are industry leaders in contract manufacturing and the largest deodorant manufacturer in North America. Our commitment to excellence and innovation is unwavering. We are looking for a Senior Customer Service Agent who doesn't just manage accounts, but who drives operational strategy and builds lasting partnerships.

If you are passionate about strategic management, operational optimization, and the art of turning challenges into opportunities, join our elite team in Knowlton, QC.

YOUR ROLE AS THE CUSTOMER SERVICE AGENT:
Reporting to the Client Director , the Senior Customer Service Agent is responsible for the strategic and operational management of assigned customer accounts. Your mission is to coordinate internal and external relationships, lead customer initiatives, and ensure the achievement of key objectives. Acting as a senior customer service expert, you address complex issues, contributing to operational excellence and overall customer satisfaction.
Your responsibilities include demand management, forecasting and capacity analysis, inventory control, and monitoring essential performance indicators (OTIF, attainment, sales, inventory).



Advantages
●A fun and dynamic environment that welcomes diversity in all its forms, talent, ideas, and creativity;
●A fun and dynamic environment that welcomes diversity in all its forms, talent, ideas, and creativity;
●8h day schedule;
●Vacation: 3 weeks upon hiring;
●Bonus: 5% of annual salary (if we reach our objectives);
●RRSP;
●Group insurance (complete range: vision, medication, life insurance, long-term disability, dental option);
●Free parking;
●Cafeteria inside the facility.


Responsibilities
✨ Your Daily Impact: Key Responsibilities of the Senior Customer Service Agent:

•Strategic Coordination: Communicate critical information (launch dates, specific instructions) to all relevant departments.
•Company Ambassador: Represent the organization in all client-related interactions, including participation in client presentations for CS&OP.
•Resolution & Support: Develop solutions tailored to client needs and provide support in resolving issues related to shipping, purchasing, production, and accounting.
•Relationship Ownership: Take ownership of the client relationship , addressing issues with a positive attitude focused on understanding and urgency ; escalate issues when appropriate.
•Inventory Control: Maintain target inventory levels and coordinate the resolution and disposition of excess or aging inventory.
•Finance and Costing: Participate in updating client cost sheets , support the costing team in verifying price changes , and provide Finance with accurate documentation regarding billable units.
•Continuous Improvement: Identify and propose continuous improvement opportunities within the client service team. The Senior Customer Service Agent is a driver of change.


Qualifications
💡 Your Superpowers and Experience: What the Customer Service Agent Needs

We value a blend of education and practical experience. If your profile doesn't match 100% but you have the passion and the skills, we strongly encourage you to apply for this Customer Service Agent role.

•The Experience That Matters: A minimum of 4 years of experience in customer service, account management, or a role related to business operations in a manufacturing or supply chain environment.
•Tool Mastery: Strong knowledge of MRP/ERP systems and inventory management principles. Advanced proficiency in Microsoft Office (Excel).
•The Art of Relationship: Advanced skills in customer experience management, problem-solving, and sound judgment for escalation.
•Autonomy and Detail: Strong organizational skills, attention to detail, and ability to work independently with minimal supervision.


Summary
Application instructions:
I would love to hear from you! If this Customer Service Agent position in Knowlton, QC sounds like an interesting opportunity, please apply, and/or send us your resume to andres.velilla@randstad.ca

How to apply:
1) email your resume to andres.velilla@randstad.ca
2) apply online at randstad.ca
3) connect through LinkedIn: https://www.linkedin.com/in/andresvelilla/

Randstad is the largest employment agency in Canada, and each consultant is specialized in his or her field. In addition to providing you with information on your job search, they will be able to advise you on how to find a job that matches your skills.

Randstad is an equal opportunity employer. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.

Background:
kdc/one is a trusted, global provider of value-added solutions to many of the world’s leading brands in the beauty, personal care, and home care categories.

We partner closely with customers as a critical enabler of their success through ideation, formulation, design, packaging and manufacturing of products.

Every year, we help develop and manufacture products for brands sold in countries all over the world.

kdc/one is an equal opportunity employer. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.

REASON FOR WORKING KNOWLTON, QC:
• Here is the perfect balance. The dynamic balance that we all seek between the realization of our personal and professional dreams. The balance between proximity to major centers, with all the urbanity they provide, and rurality with its generous nature and diversified activities.
• Here, 40,000 students learn and develop skills through nearly 900 post-secondary programs and training and more than 100 vocational training programs. A wealth that generates creativity, a taste for going beyond and opening up to the world.
• Here, it is also health through the practice of activities of all kinds and through healthy lifestyles. Here, the playground is huge and nearby: peaks, trails, rivers, lakes, infrastructures and sports clubs. Whether you are a Sunday athlete or a high level athlete, you will find something to keep you in shape!
• Here, the landscapes of the Townships are varied and its nature is generous: lakes, rivers, mountains, vines, marshes, conifers, deciduous trees, valleys. Our bucolic landscapes encourage contemplation and letting go. In the fall, the landscapes ignite to create a panorama typical of southern Quebec.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.