Seeking a new challenge?
A renowned company in the commercial kitchen equipment sector is looking for a Customer Service Representative to join its dynamic team in the West of Montreal.
Are you energetic and ready to join a fast-paced work environment?
Do you have an excellent level of English and a good level of French?
...
Are you looking for a hybrid position (3 days in the office, 2 days remote)?
Do you have experience in customer service?
If the answers to these questions are a big YES, then this opportunity is for you!
About the position:
Compensation: The salary is between $45,000 to $55,000 per year.
Work model: This is a hybrid position, with 3 days in the office and 2 days remote after one month of in-person training.
Schedule: The position is full-time, with a 37.5-hour week, Monday to Friday, during the day.
What we are looking for:
Experience in customer service or in a call center is required.
Experience in dispatch is an asset.
An excellent level of English is essential for communicating with clients, and functional French is required.
A good sense of organization, the ability to multitask, and to be very reliable.
Advantages
Group Insurance: Comprehensive benefits package including health care, dental care, and basic life insurance, effective from the first day of employment.
Other Insurances: Accidental death & dismemberment (AD&D) and long-term disability (LTD) insurance are also included.
REER: A Registered Retirement Savings Plan (RRSP) with employer matching is available after three months of employment.
Bonus: A potential bonus of up to 15% of the annual salary is offered, based on company and individual performance.
Discretionary Days: Five (5) paid discretionary days are provided per year, prorated based on the hire date.
Vacation: Two weeks of paid vacation are included.
Additional Programs: The company also offers an Employee Assistance Program (EAP) , virtual healthcare (telemedicine) , and an Employee Referral Program.
Responsibilities
Understand and support major clients by receiving and dispatching a service provider for calls.
Transfer service requests to the appropriate location.
Respond to telephone and electronic inquiries from anglophone customers outside of Quebec.
Maintain data related to service requests.
Manage calls from customers who are frustrated with urgent issues.
Coordinate the dispatch of service technicians and follow up to ensure issues are resolved.
Act as a backup for other administrative positions as needed.
Work cooperatively and respectfully
Qualifications
High School Diploma (DES) completed.
At least one year of experience in a call center or customer service department.
Strong customer service orientation.
Be well-organized and capable of multitasking in a dynamic environment.
Ability to be flexible with the work schedule.
Good computer skills, including the effective use of Outlook, Excel, and Word.
Fluency in French and English required to interact with clients and English-speaking partners in Canada.
Functional French, both verbal and written.
Spanish is an asset.
Reliability is very important for this role.
Summary
Is this position for you?
Hybrid work after training
Salary between $45,000 and $55,000, depending on your experience
Fluent English and functional French required
Don't miss this opportunity and apply today!
Click "Apply Now" or send your resume with the subject line: "Customer Service Agent" to: pierce.ashton-kane@randstad.ca or apply directly online.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Seeking a new challenge?
A renowned company in the commercial kitchen equipment sector is looking for a Customer Service Representative to join its dynamic team in the West of Montreal.
Are you energetic and ready to join a fast-paced work environment?
Do you have an excellent level of English and a good level of French?
Are you looking for a hybrid position (3 days in the office, 2 days remote)?
Do you have experience in customer service?
If the answers to these questions are a big YES, then this opportunity is for you!
About the position:
Compensation: The salary is between $45,000 to $55,000 per year.
Work model: This is a hybrid position, with 3 days in the office and 2 days remote after one month of in-person training.
Schedule: The position is full-time, with a 37.5-hour week, Monday to Friday, during the day.
What we are looking for:
Experience in customer service or in a call center is required.
Experience in dispatch is an asset.
An excellent level of English is essential for communicating with clients, and functional French is required.
A good sense of organization, the ability to multitask, and to be very reliable.
...
Advantages
Group Insurance: Comprehensive benefits package including health care, dental care, and basic life insurance, effective from the first day of employment.
Other Insurances: Accidental death & dismemberment (AD&D) and long-term disability (LTD) insurance are also included.
REER: A Registered Retirement Savings Plan (RRSP) with employer matching is available after three months of employment.
Bonus: A potential bonus of up to 15% of the annual salary is offered, based on company and individual performance.
Discretionary Days: Five (5) paid discretionary days are provided per year, prorated based on the hire date.
Vacation: Two weeks of paid vacation are included.
Additional Programs: The company also offers an Employee Assistance Program (EAP) , virtual healthcare (telemedicine) , and an Employee Referral Program.
Responsibilities
Understand and support major clients by receiving and dispatching a service provider for calls.
Transfer service requests to the appropriate location.
Respond to telephone and electronic inquiries from anglophone customers outside of Quebec.
Maintain data related to service requests.
Manage calls from customers who are frustrated with urgent issues.
Coordinate the dispatch of service technicians and follow up to ensure issues are resolved.
Act as a backup for other administrative positions as needed.
Work cooperatively and respectfully
Qualifications
High School Diploma (DES) completed.
At least one year of experience in a call center or customer service department.
Strong customer service orientation.
Be well-organized and capable of multitasking in a dynamic environment.
Ability to be flexible with the work schedule.
Good computer skills, including the effective use of Outlook, Excel, and Word.
Fluency in French and English required to interact with clients and English-speaking partners in Canada.
Functional French, both verbal and written.
Spanish is an asset.
Reliability is very important for this role.
Summary
Is this position for you?
Hybrid work after training
Salary between $45,000 and $55,000, depending on your experience
Fluent English and functional French required
Don't miss this opportunity and apply today!
Click "Apply Now" or send your resume with the subject line: "Customer Service Agent" to: pierce.ashton-kane@randstad.ca or apply directly online.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
