Do you have a knack for customer service, a love for order and efficiency, and the ability to stay cool when the pressure is on? Our client, a leader in Montreal's plumbing and heating sector, is looking for a Customer Service and Dispatch Agent to join a dynamic team within a human-centered, family-owned SME.
...
As a Customer Service and Dispatch Agent, you will be the face and voice of the company. This pivotal role requires high agility to turn every call into a concrete solution for our residential and commercial clients.
Advantages
- Competitive salary between $55,000 and $60,000 depending on experience.
- Individual commission program on the sale of maintenance plans.
- Flexible hybrid model: Remote work included every Friday from your start date.
- Insurance and Group RRSP available.
- Exceptional work atmosphere: Pig roasts (méchouis), summer outings, and frequent team events.
Responsibilities
- Answer service calls and manage emergencies with professionalism (heating, hot water).
- Perform logical dispatching of calls by optimizing technician routes.
- Accurately open and create work orders in the internal management system.
- Ensure rigorous follow-up of service requests with property managers.
- Promote and sell annual maintenance plans to the existing customer base.
- Prepare quotes for repair work following service interventions.
Qualifications
- Minimum of 2 years of experience in customer service, ideally in dispatch or a call center environment.
- Proficiency in French and English (Bilingualism is mandatory).
- Excellent ability to manage priorities, call volume, and stress during peak seasons.
- Comfortable using computer tools (CRM/ERP type software).
- Linguistic justification: Our client operates across Canada. Based on an assessment conducted by our client, it has been determined that this position requires candidates to be fluent in both oral and written English. Specifically, this role will require the employee to communicate with English-speaking clients and partners on a daily basis and to cover a territory that requires communicating with clients and consumers who do not speak French.
Summary
Interested in the challenge? Don’t wait! Send your CV directly to Pierce at the following address: pierce.ashton-kane@randstad.ca.
Referral Program:
Do you know the perfect candidate for this Customer Service and Dispatch Agent position in Montreal? Contact us! A referral bonus may be offered for any recommendation that leads to a hire.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Do you have a knack for customer service, a love for order and efficiency, and the ability to stay cool when the pressure is on? Our client, a leader in Montreal's plumbing and heating sector, is looking for a Customer Service and Dispatch Agent to join a dynamic team within a human-centered, family-owned SME.
As a Customer Service and Dispatch Agent, you will be the face and voice of the company. This pivotal role requires high agility to turn every call into a concrete solution for our residential and commercial clients.
Advantages
- Competitive salary between $55,000 and $60,000 depending on experience.
- Individual commission program on the sale of maintenance plans.
- Flexible hybrid model: Remote work included every Friday from your start date.
- Insurance and Group RRSP available.
- Exceptional work atmosphere: Pig roasts (méchouis), summer outings, and frequent team events.
Responsibilities
- Answer service calls and manage emergencies with professionalism (heating, hot water).
- Perform logical dispatching of calls by optimizing technician routes.
- Accurately open and create work orders in the internal management system.
...
- Ensure rigorous follow-up of service requests with property managers.
- Promote and sell annual maintenance plans to the existing customer base.
- Prepare quotes for repair work following service interventions.
Qualifications
- Minimum of 2 years of experience in customer service, ideally in dispatch or a call center environment.
- Proficiency in French and English (Bilingualism is mandatory).
- Excellent ability to manage priorities, call volume, and stress during peak seasons.
- Comfortable using computer tools (CRM/ERP type software).
- Linguistic justification: Our client operates across Canada. Based on an assessment conducted by our client, it has been determined that this position requires candidates to be fluent in both oral and written English. Specifically, this role will require the employee to communicate with English-speaking clients and partners on a daily basis and to cover a territory that requires communicating with clients and consumers who do not speak French.
Summary
Interested in the challenge? Don’t wait! Send your CV directly to Pierce at the following address: pierce.ashton-kane@randstad.ca.
Referral Program:
Do you know the perfect candidate for this Customer Service and Dispatch Agent position in Montreal? Contact us! A referral bonus may be offered for any recommendation that leads to a hire.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
