Advance your career by joining the Loyalty Team at a key player in the payment processing (FinTech) world.
This role focuses on customer retention, managing complex cases, and de-escalation.
You will work on high-impact tickets and interact with other departments, requiring an analytical and charismatic profile.
Location: Montral, Down-town
...
Salary: $23.00
Contract Type: Permanent
Schedule: Monday to Friday, standard hours (mostly 9:00 AM to 5:00 PM)
Mode : Hybrid, 1 day office, 4 days remote
Advantages
Bonuses and Performance: High earning potential through accumulable monthly bonuses (based on performance, attendance, and QA).
Skill-Based Pay: Possibility to reach $26.00/hour in the first year through cross-training bonuses (potential for +$1.00/hour).
Advancement: Good potential for advancement and growth for high-performing agents.
Impact: Work in a small team (11-13 people) where your individual impact is significant.
Responsibilities
Managing long-term complex cases and escalations (Level 2).
Performing Rate Reviews based on analysis of merchant account statements (B2B).
Ensuring de-escalation of difficult situations and maintaining customer loyalty.
Interacting with other departments (underwriting, special operations).
Managing a mixed Inbound/Outbound workload.
Qualifications
Fluent Bilingualism (MANDATORY): Fluent English and French (spoken and written).
Experience: Experience in Account Management or Client Relationship Management.
Analytical Profile: Detail-oriented and focused on complex problem-solving (statement analysis).
Personality: Charisma, ability to think quickly (quick on their feet), and excellent stress management/de-escalation. Experience in a smaller team environment is valued (understanding the importance of attendance).
Summary
If you have proven experience in high-level client relationship management and want to leverage your bilingualism and analytical skills in a key retention role, this position is for you!
Apply online or send your resume to juliette.urbain@randstad.ca if you meet the criteria. We strongly encourage referrals of candidates from your network who fit this profile.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Advance your career by joining the Loyalty Team at a key player in the payment processing (FinTech) world.
This role focuses on customer retention, managing complex cases, and de-escalation.
You will work on high-impact tickets and interact with other departments, requiring an analytical and charismatic profile.
Location: Montral, Down-town
Salary: $23.00
Contract Type: Permanent
Schedule: Monday to Friday, standard hours (mostly 9:00 AM to 5:00 PM)
Mode : Hybrid, 1 day office, 4 days remote
Advantages
Bonuses and Performance: High earning potential through accumulable monthly bonuses (based on performance, attendance, and QA).
Skill-Based Pay: Possibility to reach $26.00/hour in the first year through cross-training bonuses (potential for +$1.00/hour).
Advancement: Good potential for advancement and growth for high-performing agents.
Impact: Work in a small team (11-13 people) where your individual impact is significant.
Responsibilities
Managing long-term complex cases and escalations (Level 2).
Performing Rate Reviews based on analysis of merchant account statements (B2B).
...
Ensuring de-escalation of difficult situations and maintaining customer loyalty.
Interacting with other departments (underwriting, special operations).
Managing a mixed Inbound/Outbound workload.
Qualifications
Fluent Bilingualism (MANDATORY): Fluent English and French (spoken and written).
Experience: Experience in Account Management or Client Relationship Management.
Analytical Profile: Detail-oriented and focused on complex problem-solving (statement analysis).
Personality: Charisma, ability to think quickly (quick on their feet), and excellent stress management/de-escalation. Experience in a smaller team environment is valued (understanding the importance of attendance).
Summary
If you have proven experience in high-level client relationship management and want to leverage your bilingualism and analytical skills in a key retention role, this position is for you!
Apply online or send your resume to juliette.urbain@randstad.ca if you meet the criteria. We strongly encourage referrals of candidates from your network who fit this profile.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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