Customer Service and Sales Manager

In this position, the Customer Service and Sales Manager will be the driving force behind the facility's revenue growth. You will not just manage a team; you will mentor them to become closing experts. This is a Randstad Professional opportunity that offers a perfect blend of strategic analysis and hands-on coaching. If you excel at identifying performance gaps and turning every inbound lead into a loyal customer, this Customer Service and Sales Manager role is your next career milestone.

Randstad Professional: Find the right job, love what you do, and develop your career. With access to a wide range of roles with top employers, a global community of professional peers, and specialized training and support, we’ll be your guiding partner and help you build a rewarding career.

Advantages
• Competitive salary range of $85,000 - $90,000 per year.
• Comprehensive Health Spending Account (HSA) to support your well-being.
• 3 weeks of paid vacation to ensure a healthy work-life balance.
• Stable Monday to Friday, 9:00 AM – 5:00 PM schedule (with rotating on-call weekends).
• Opportunity to work for a respected, family-owned company with a supportive culture.


Responsibilities
• Oversee a small team, ensuring employees stay on task with daily responsibilities, including building checks and customer service standards.
• Assist GM and Owner with hiring, onboarding, training, scheduling, performance reviews, coaching, and discipline as needed.
• Foster a respectful, positive culture while confidently addressing underperformance.
• Lead all efforts to fill facility vacancies by ensuring high conversion rates (targeting 70-80%) on all inbound phone calls and digital leads.
• Actively monitor and review recorded phone calls for quality assurance, ensuring the team demonstrates deep knowledge of tools, operations, and storage services.
• Drive revenue growth by treating every interaction as a high-value opportunity, recognizing that each lead represents significant potential annual revenue.
• Analyze daily and weekly call reports, lead tracking systems, and conversion performance data to identify trends.
• Conduct regular coaching sessions to improve staff performance in sales conversations, phone etiquette, and advanced closing techniques.
• Implement a "conversion-first" strategy, ensuring existing opportunities are maximized before scaling further lead generation efforts.
• Train, mentor, and hold staff accountable to maintain the company’s reputation as the premier service and value provider in the London area.
• Manage logistics and operations across multiple sites, requiring regular travel between locations to ensure brand consistency.
• Oversee the rotating on-call weekend schedule to ensure 24/7 operational excellence for the customer care department.

Qualifications
• Minimum of 3-5 years of experience in a Sales Manager or Customer Service Manager role.
• Valid Driver’s License and a reliable vehicle are mandatory for travel between sites in London and surrounding areas.
• Proven track record of meeting or exceeding sales conversion targets (70%+).
• Experience in the self-storage, property management, or hospitality industry is a strong asset.
• Flexibility to participate in a rotating on-call weekend schedule.
• Proven expertise in high-volume sales management and sales & marketing strategies.
• Strong analytical skills with the ability to interpret lead tracking data and conversion metrics.
• Exceptional coaching and mentorship abilities, specifically in the context of phone-based sales.
• Highly developed communication skills and professional phone etiquette.
• Strategic mindset focused on ROI and revenue protection.
• Ability to work independently while managing a distributed team across various self-storage locations.
• Proficiency in CRM software and call monitoring tools common in the customer care industry.

Summary
At Randstad, we are your partner for talent, helping you build a successful career that offers fulfillment and professional growth. Whether you are looking for a permanent role like this Customer Service and Sales Manager position or exploring new horizons in customer care, our expert recruiters are here to guide you. We care about your professional well-being and stay actively engaged throughout your journey to ensure you get the support you need.

If this specific role isn't the perfect fit, reach out to us today to explore other rewarding career opportunities that match your unique skills.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.