My client, founded over 60 years ago, is a major player in the distribution of confectionery and chocolate in Canada. With over 600 employees, the company is the exclusive distributor of iconic brands such as Tootsie Roll, PEZ, and Rockets, in addition to holding licenses for major brands like Disney and the NHL.
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In the context of a confidential search, I am looking for a Customer Service Manager for a client in the food distribution sector. The company is a Canadian leader with a long history and a reputation for excellence.
Advantages
The company offers a stimulating, collaborative, and casual work environment. You will benefit from a range of competitive advantages:
Salary of 100k annually
Group insurance (dental, life, disability, vision), paid at 75% by the employer.
Flexible hours and a summer schedule.
On-site parking.
Paid time off.
Employee assistance program.
Discounts on company products and gift boxes (Halloween, Christmas, etc.).
Regular social events, including BBQs and a Christmas party.
Responsibilities
As the Director, you'll be the pillar of the department, responsible for a team of 10 people. Your role will be to instill a culture of excellence and ensure an exceptional customer experience. You'll be in charge of:
Leading and motivating your team, acting as a daily source of inspiration.
Developing and implementing the policies, procedures, and service standards that will guide the department.
Overseeing and improving daily operations, ensuring service goals are met.
Managing your team's performance, providing necessary support and coaching.
Solving complex problems and making informed decisions to optimize processes.
Collaborating with management to align customer service strategies with business growth
Qualifications
I'm looking for a seasoned and visionary leader with an analytical mind and a problem-solving approach. The ideal candidate has:
* A post-secondary degree in a relevant field.
* At least 10 years of experience in customer service, with 5 years in team management.
* Mastery of both French and English, spoken and written, to interact with a pan-Canadian clientele.
* In-depth knowledge of customer service principles, ideally in a food distribution environment.
* Strong skills in team management and employee engagement.
* Knowledge of JDE, Excel, and familiarity with ERP systems and other Microsoft platforms.
Summary
If this challenge matches your ambitions and your professional background aligns with the required qualifications, I invite you to send me your resume in complete confidence to elisabeth.parent@randstad.ca with the subject line "confectionery."
I look forward to speaking with you.
Hope to meet you soon!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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My client, founded over 60 years ago, is a major player in the distribution of confectionery and chocolate in Canada. With over 600 employees, the company is the exclusive distributor of iconic brands such as Tootsie Roll, PEZ, and Rockets, in addition to holding licenses for major brands like Disney and the NHL.
In the context of a confidential search, I am looking for a Customer Service Manager for a client in the food distribution sector. The company is a Canadian leader with a long history and a reputation for excellence.
Advantages
The company offers a stimulating, collaborative, and casual work environment. You will benefit from a range of competitive advantages:
Salary of 100k annually
Group insurance (dental, life, disability, vision), paid at 75% by the employer.
Flexible hours and a summer schedule.
On-site parking.
Paid time off.
Employee assistance program.
Discounts on company products and gift boxes (Halloween, Christmas, etc.).
Regular social events, including BBQs and a Christmas party.
Responsibilities
...
As the Director, you'll be the pillar of the department, responsible for a team of 10 people. Your role will be to instill a culture of excellence and ensure an exceptional customer experience. You'll be in charge of:
Leading and motivating your team, acting as a daily source of inspiration.
Developing and implementing the policies, procedures, and service standards that will guide the department.
Overseeing and improving daily operations, ensuring service goals are met.
Managing your team's performance, providing necessary support and coaching.
Solving complex problems and making informed decisions to optimize processes.
Collaborating with management to align customer service strategies with business growth
Qualifications
I'm looking for a seasoned and visionary leader with an analytical mind and a problem-solving approach. The ideal candidate has:
* A post-secondary degree in a relevant field.
* At least 10 years of experience in customer service, with 5 years in team management.
* Mastery of both French and English, spoken and written, to interact with a pan-Canadian clientele.
* In-depth knowledge of customer service principles, ideally in a food distribution environment.
* Strong skills in team management and employee engagement.
* Knowledge of JDE, Excel, and familiarity with ERP systems and other Microsoft platforms.
Summary
If this challenge matches your ambitions and your professional background aligns with the required qualifications, I invite you to send me your resume in complete confidence to elisabeth.parent@randstad.ca with the subject line "confectionery."
I look forward to speaking with you.
Hope to meet you soon!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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