My client, founded over 60 years ago, is a major player in the distribution of confectionery and chocolate in Canada. With over 600 employees, the company is the exclusive distributor of iconic brands such as Tootsie Roll, PEZ, and Rockets, in addition to holding licenses for major brands like Disney and the NHL.
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In the context of a confidential search, I am looking for a Customer Service Manager for a client in the food distribution sector. The company is a Canadian leader with a long history and a reputation for excellence.
Advantages
The company offers a stimulating, collaborative, and casual work environment. You will benefit from a range of competitive advantages:
Salary of 100k annually
Group insurance (dental, life, disability, vision), paid at 75% by the employer.
Flexible hours and a summer schedule.
On-site parking.
Paid time off.
Employee assistance program.
Discounts on company products and gift boxes (Halloween, Christmas, etc.).
Regular social events, including BBQs and a Christmas party.
Responsibilities
As the Manager, you will be the cornerstone of the department, responsible for a team of 10 people. Your role will be to instill a culture of excellence and ensure an exceptional customer experience. You will be responsible for:
Leading and motivating your team, acting as a daily source of inspiration.
Developing and implementing the policies, procedures, and service standards that will guide the department.
Supervising and improving daily operations, ensuring that service objectives are met.
Managing the performance of your team, providing the necessary support and coaching.
Solving complex problems and making informed decisions to optimize processes.
Collaborating with management to align customer service strategies with the company's growth.
Qualifications
I am looking for an experienced and visionary leader with an analytical mind and a problem-solving approach. The ideal candidate has:
A completed post-secondary degree in a relevant field.
A minimum of 10 years of experience in customer service, including 5 years in a supervisory role.
Fluency in both French and English, both written and spoken, to interact with a pan-Canadian clientele.
In-depth knowledge of customer service principles, ideally in a food distribution environment.
Strong skills in team management and talent mobilization.
Knowledge of the Microsoft suite, including Excel, and familiarity with ERP systems.
Summary
If this challenge matches your ambitions and your professional background aligns with the required qualifications, I invite you to send me your resume in complete confidence to elisabeth.parent@randstad.ca with the subject line "confectionery."
I look forward to speaking with you.
Hope to meet you soon!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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My client, founded over 60 years ago, is a major player in the distribution of confectionery and chocolate in Canada. With over 600 employees, the company is the exclusive distributor of iconic brands such as Tootsie Roll, PEZ, and Rockets, in addition to holding licenses for major brands like Disney and the NHL.
In the context of a confidential search, I am looking for a Customer Service Manager for a client in the food distribution sector. The company is a Canadian leader with a long history and a reputation for excellence.
Advantages
The company offers a stimulating, collaborative, and casual work environment. You will benefit from a range of competitive advantages:
Salary of 100k annually
Group insurance (dental, life, disability, vision), paid at 75% by the employer.
Flexible hours and a summer schedule.
On-site parking.
Paid time off.
Employee assistance program.
Discounts on company products and gift boxes (Halloween, Christmas, etc.).
Regular social events, including BBQs and a Christmas party.
Responsibilities
...
As the Manager, you will be the cornerstone of the department, responsible for a team of 10 people. Your role will be to instill a culture of excellence and ensure an exceptional customer experience. You will be responsible for:
Leading and motivating your team, acting as a daily source of inspiration.
Developing and implementing the policies, procedures, and service standards that will guide the department.
Supervising and improving daily operations, ensuring that service objectives are met.
Managing the performance of your team, providing the necessary support and coaching.
Solving complex problems and making informed decisions to optimize processes.
Collaborating with management to align customer service strategies with the company's growth.
Qualifications
I am looking for an experienced and visionary leader with an analytical mind and a problem-solving approach. The ideal candidate has:
A completed post-secondary degree in a relevant field.
A minimum of 10 years of experience in customer service, including 5 years in a supervisory role.
Fluency in both French and English, both written and spoken, to interact with a pan-Canadian clientele.
In-depth knowledge of customer service principles, ideally in a food distribution environment.
Strong skills in team management and talent mobilization.
Knowledge of the Microsoft suite, including Excel, and familiarity with ERP systems.
Summary
If this challenge matches your ambitions and your professional background aligns with the required qualifications, I invite you to send me your resume in complete confidence to elisabeth.parent@randstad.ca with the subject line "confectionery."
I look forward to speaking with you.
Hope to meet you soon!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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