Our client, a major player in the construction materials industry, is seeking a Client Value Center (CVC) Manager for a permanent position in Laval. This key role, resulting from an internal promotion, is essential to lead client services in a dynamic and demanding environment, while ensuring optimal coordination of cement logistics operations. The position requires a strong ability to manage stress, keen business acumen, and excellent interpersonal skills to navigate between clients, carriers, and internal teams. Management experience and perfect bilingualism are imperative.
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Advantages
Competitive salary: between $95,000 and $115,000 per year.
Strong group insurance (Sunlife) and retirement plan.
Two weeks of vacation, with the possibility to negotiate up to three weeks.
Very strong potential for professional advancement within the company.
An open and collaborative work environment where teamwork is valued, with a strong sense of belonging and community.
Work equipment provided (computer, monitor, cell phone).
Responsibilities
Supervise and coach the 5 Client Value Representatives (CVR) and the After-Sales Support Representative(s), ensuring their participation in the performance evaluation process and developing their annual objectives.
Manage overall team performance and foster a positive, open, and team-oriented work environment with excellent working relationships with internal stakeholders (sales, logistics, operations, HR).
Ensure timely, effective, and proactive communication between clients, carriers, and internal stakeholders for efficient problem resolution.
Manage daily road carriers and ensure appropriate carrier assignment to meet client needs while respecting predefined priorities and/or cost factors.
Drive and own client satisfaction through continuous improvement of client service results, including KPI development and monitoring.
Resolve complex client situations (escalation) and manage ad-hoc projects, delegating and ensuring necessary follow-ups.
Provide sales support, interacting daily with them for dissatisfactions and upcoming projects.
Collaborate with plants and factories for inventory management, ensuring sufficient volume and production for shipment.
Manage operational shipping issues (loading problems, ensuring loading).
Operationally react to supply and demand forecasts and requests, make decisions based on market knowledge, and understand financial implications.
Qualifications
Experience: 5 to 10 years of experience in client service management, logistics, or administration.
Education: University degree or higher in an applicable field (Customer Service, Administration, Planning Management, or Supply preferred).
Technical Skills: Mandatory bilingualism in English and French (70% of calls in English, 30% in French, with strong English being more important). Basic computer skills (Microsoft Office) and experience with SAP or other ERP systems is a plus.
Interpersonal Skills:
Strong leadership, communication, and negotiation skills.
High degree of accuracy and attention to detail.
Problem-solving ability and teamwork orientation.
High sense of urgency but able to remain calm and composed without panicking, to make effective decisions.
Composure and ability to de-escalate difficult situations ("put out fires, not start them").
Business acumen, judgment, and thoughtfulness, ability to extrapolate and anticipate.
Capable of implementing continuous process improvement opportunities.
Open to change, attentive to people, active listening, motivating, and inclusive communication.
Summary
Ready to lead client service in the cement industry? If you're a bilingual leader with strong organizational skills and a knack for managing stress, this CVC Manager position in Laval is for you. Join a dynamic team where your expertise will be valued and advancement opportunities are real. Apply today or send your CV to the email elisabeth.parent@randstad.ca with the object "ciment"
Looking forward to meeting you !
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Our client, a major player in the construction materials industry, is seeking a Client Value Center (CVC) Manager for a permanent position in Laval. This key role, resulting from an internal promotion, is essential to lead client services in a dynamic and demanding environment, while ensuring optimal coordination of cement logistics operations. The position requires a strong ability to manage stress, keen business acumen, and excellent interpersonal skills to navigate between clients, carriers, and internal teams. Management experience and perfect bilingualism are imperative.
Advantages
Competitive salary: between $95,000 and $115,000 per year.
Strong group insurance (Sunlife) and retirement plan.
Two weeks of vacation, with the possibility to negotiate up to three weeks.
Very strong potential for professional advancement within the company.
An open and collaborative work environment where teamwork is valued, with a strong sense of belonging and community.
Work equipment provided (computer, monitor, cell phone).
Responsibilities
Supervise and coach the 5 Client Value Representatives (CVR) and the After-Sales Support Representative(s), ensuring their participation in the performance evaluation process and developing their annual objectives.
...
Manage overall team performance and foster a positive, open, and team-oriented work environment with excellent working relationships with internal stakeholders (sales, logistics, operations, HR).
Ensure timely, effective, and proactive communication between clients, carriers, and internal stakeholders for efficient problem resolution.
Manage daily road carriers and ensure appropriate carrier assignment to meet client needs while respecting predefined priorities and/or cost factors.
Drive and own client satisfaction through continuous improvement of client service results, including KPI development and monitoring.
Resolve complex client situations (escalation) and manage ad-hoc projects, delegating and ensuring necessary follow-ups.
Provide sales support, interacting daily with them for dissatisfactions and upcoming projects.
Collaborate with plants and factories for inventory management, ensuring sufficient volume and production for shipment.
Manage operational shipping issues (loading problems, ensuring loading).
Operationally react to supply and demand forecasts and requests, make decisions based on market knowledge, and understand financial implications.
Qualifications
Experience: 5 to 10 years of experience in client service management, logistics, or administration.
Education: University degree or higher in an applicable field (Customer Service, Administration, Planning Management, or Supply preferred).
Technical Skills: Mandatory bilingualism in English and French (70% of calls in English, 30% in French, with strong English being more important). Basic computer skills (Microsoft Office) and experience with SAP or other ERP systems is a plus.
Interpersonal Skills:
Strong leadership, communication, and negotiation skills.
High degree of accuracy and attention to detail.
Problem-solving ability and teamwork orientation.
High sense of urgency but able to remain calm and composed without panicking, to make effective decisions.
Composure and ability to de-escalate difficult situations ("put out fires, not start them").
Business acumen, judgment, and thoughtfulness, ability to extrapolate and anticipate.
Capable of implementing continuous process improvement opportunities.
Open to change, attentive to people, active listening, motivating, and inclusive communication.
Summary
Ready to lead client service in the cement industry? If you're a bilingual leader with strong organizational skills and a knack for managing stress, this CVC Manager position in Laval is for you. Join a dynamic team where your expertise will be valued and advancement opportunities are real. Apply today or send your CV to the email elisabeth.parent@randstad.ca with the object "ciment"
Looking forward to meeting you !
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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