Customer service reprentative

Advantages
Competitive salary: Between $24 and $26/hr, depending on experience.

Contract-to-permanent: High possibility of permanent hire.

Growth-oriented environment: Join a team in the midst of positive restructuring.

Written communication focus: Primarily via tickets and emails – say goodbye to spending all day on the phone!

Upgraded workspace: Soon moving to modern, high-end offices in Montreal.

Responsibilities
Manage and resolve customer requests (approx. 60 tickets per day).

Support various departments based on your specialty (parts, service, dispatching, or technical support).

Communicate with distributors and end consumers across Canada and the United States.

Collaborate with the team to optimize internal processes during this explosive growth phase.

Qualifications
2 to 3 years of experience in customer service (corporate or distribution sectors are an asset).

Flawless bilingualism (French and English), both spoken and written.

Note: English is required as the role covers territories beyond Quebec, necessitating communication with non-French-speaking clients and consumers.

Proficiency in Spanish (a major asset).

High level of autonomy, resourcefulness, and ability to adapt to a changing environment.

Proactive personality with "thick skin" to manage operational challenges.

Summary
Interested in this Customer Service Representative position in Montreal?
Send your CV now to melissa.bernier@randstad.ca.

Know a rare gem? Randstad offers a referral program! You could receive a bonus if you recommend a candidate who is hired for this role.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.