Customer service representative - B2B

Advantages
Salary: $50,000 to $55,000 per year.

Insurance: Comprehensive family insurance, including dental and vision care, at no cost to the employee or their family.

Personal Time: 10 personal days per year, in addition to two weeks of vacation.

Pension Plan: A participatory pension plan is offered after 2 years of service, with a company contribution.

Career Development: The company promotes internal advancement and provides a training budget of 1% of the annual salary, allowing customer service employees to transition into other departments such as R&D, Quality Assurance, or Accounting.

Responsibilities
Manage customer calls, orders, and billing.

Make outbound calls (warm calling) to follow up with clients and take orders.

Suggest new products and perform upselling with existing customers.

Interact with clients and colleagues in a professional manner.

Perform administrative tasks such as filing and preparing reports.

Qualifications
2 to 5 years of experience in customer service, ideally in a B2B environment.

Strong computer skills (Word, Excel, and the ability to adapt to a new system).

Bilingual (French and English), with a strong command of English (80% proficiency). Knowledge of Spanish or Arabic is considered an asset.

Must have a positive attitude, be punctual, and be comfortable with sales.

Demonstrate a desire to learn and grow.

Summary
Is this job for you?
100% on-site in Laval
Bakery and pastry industry
Bilingual - permanent

To apply, please send your resume directly to Elisabeth Parent at elisabeth.parent@randstad.ca.



Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.