Customer Service Representative - Bilingual FRENCH/ENGLISH

Type: Full-time, Permanent
Schedule: Monday to Friday, 8-hour shifts
Work Location: On-site in Guelph, ON

Advantages
Benefits Include:
- Competitive Salary: $60,000–$70,000/year
- Extended health, dental, vision, and life insurance
- Disability insurance
- Company pension
- Tuition reimbursement
- Paid time off and on-site parking
- Casual dress environment

Responsibilities
Responsibilities for the Bilingual Customer Service Representative:
- Communicate with customers in English and French via phone, email, and online chat
- Upsell products or services to drive additional revenue
- Provide product information and assist with purchasing decisions
- Handle orders, returns, and complaints professionally
- Recommend additional products to support sales
- Maintain strong product knowledge and contribute to service improvements

Qualifications
Requirements:
- Bilingual in English and French (mandatory)
- Must have manufacturing industry experience
- Minimum 2 years of related customer service experience
- Strong communication, time management, and problem-solving skills
- Sales experience is an asset

Summary
How to apply:
1) Respond directly to this job posting by registering and applying to the posting directly at www.randstad.ca
2) Please also directly email: elizabeth.guerrero@randstad.ca and saudia.yusuf@randstad.ca with the title "Bilingual Customer Service Representative".

Our services will never be at a cost to you. Registration with Randstad offers you the benefits of our industry knowledge and client database which spans many industries.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.