We are looking for a dedicated team player who is committed to customer satisfaction to join a dynamic company in the manufacturing sector located in St-Laurent. Reporting to the Customer Service Manager, the candidate will work closely with external sales representatives and various departments—including production, quality, and administration—to ensure high-level service to all clients.
...
This is a temporary position for an initial duration of three (3) months, with a strong possibility of extension or permanent hire depending on performance and business needs.
Advantages
- Competitive Salary: Between $20 and $23 per hour based on experience.
- Schedule: Full-time hours.
- Career Opportunity: High potential for contract extension or transition to a permanent role.
- Collaborative Environment: Work within a multidisciplinary team focused on quality standards.
Responsibilities
- Order Management: Retrieve and confirm orders received via the portal or email.
- Data Entry: Enter orders into the Epicor system and send Purchase Order (PO) acknowledgments to customers.
- Logistics Support: Follow up with carriers for estimated times of arrival (ETA) and obtain proofs of delivery (POD).
- Claims Processing: Coordinate support documentation, validate customer claims and deductions, and process them within Epicor and Alpha systems.
- Administrative Tasks: Send invoices via portals, prepare sample kits, and perform document filing.
- Team Support: Act as a backup for the customer service team and assist with other administrative duties as needed.
Qualifications
- Experience: Minimum of two (2) to three (3) years of experience in customer service or sales.
- Industry Knowledge: Experience in a manufacturing environment is considered a strong asset.
- Technical Skills: Proficiency in the Microsoft Office suite.
- Communication: Excellent communication skills in both French and English, both oral and written.
- Key Soft Skills: Strong interpersonal skills and the ability to work under pressure while maintaining high quality standards.
- Organization: Excellent sense of organization, time management, and priority setting, along with marked problem-solving skills
Summary
- Location: St-Laurent.
- Job Type: Temporary (3 months) with possibility of permanence.
- Salary: $20 - $23 / hour.
- Department: Customer Service / Sales
If you believe you have the right profile for this role and are interested in this opportunity, please apply online and/or send your updated CV directly to thibault.sanz@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
We are looking for a dedicated team player who is committed to customer satisfaction to join a dynamic company in the manufacturing sector located in St-Laurent. Reporting to the Customer Service Manager, the candidate will work closely with external sales representatives and various departments—including production, quality, and administration—to ensure high-level service to all clients.
This is a temporary position for an initial duration of three (3) months, with a strong possibility of extension or permanent hire depending on performance and business needs.
Advantages
- Competitive Salary: Between $20 and $23 per hour based on experience.
- Schedule: Full-time hours.
- Career Opportunity: High potential for contract extension or transition to a permanent role.
- Collaborative Environment: Work within a multidisciplinary team focused on quality standards.
Responsibilities
- Order Management: Retrieve and confirm orders received via the portal or email.
- Data Entry: Enter orders into the Epicor system and send Purchase Order (PO) acknowledgments to customers.
- Logistics Support: Follow up with carriers for estimated times of arrival (ETA) and obtain proofs of delivery (POD).
...
- Claims Processing: Coordinate support documentation, validate customer claims and deductions, and process them within Epicor and Alpha systems.
- Administrative Tasks: Send invoices via portals, prepare sample kits, and perform document filing.
- Team Support: Act as a backup for the customer service team and assist with other administrative duties as needed.
Qualifications
- Experience: Minimum of two (2) to three (3) years of experience in customer service or sales.
- Industry Knowledge: Experience in a manufacturing environment is considered a strong asset.
- Technical Skills: Proficiency in the Microsoft Office suite.
- Communication: Excellent communication skills in both French and English, both oral and written.
- Key Soft Skills: Strong interpersonal skills and the ability to work under pressure while maintaining high quality standards.
- Organization: Excellent sense of organization, time management, and priority setting, along with marked problem-solving skills
Summary
- Location: St-Laurent.
- Job Type: Temporary (3 months) with possibility of permanence.
- Salary: $20 - $23 / hour.
- Department: Customer Service / Sales
If you believe you have the right profile for this role and are interested in this opportunity, please apply online and/or send your updated CV directly to thibault.sanz@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
