Customer Service Representative

We are currently hiring a full-time Customer Service Representative for a leading 3PL freight brokerage in Burlington, Ontario. In this role, you will serve as the primary liaison between clients, carriers, and internal teams—managing daily communications, tracking shipments, and handling critical customs documentation (PAPs/PARs). The ideal candidate possesses strong communication skills, thrives under pressure, and pays close attention to detail. This position offers valuable cross-training in freight dispatching to help pave the way for future advancement into senior, management, or sales roles.

If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting, and reach out directly to patricia.van@randstad.ca with your most updated resume, the job posting’s reference number, and a brief synopsis of why you feel you would be a great fit for the role.

Advantages
• Competitive starting salary ranging from $42,900 to $51,000 annually.
• Full-time, permanent position offering stability in the essential manufacturing & logistics sector.
• Comprehensive health, dental, vision, and life insurance benefits after probation.
• Paid time off, including 2 weeks of vacation plus 1 week of paid personal time.
• Convenient on-site parking at a modern Burlington facility.
• Business casual dress code and ongoing team-building company events.
• Thorough, hands-on training with check-ins to ensure your professional success and advancement.

Responsibilities
• Serve as the key point of contact as a Customer Service Representative, delivering top-tier service and proactive updates to clients and freight partners.
• Manage high-volume daily communications exceeding 150+ phone calls and emails in a energetic manufacturing & logistics environment.
• Monitor and track the movement of ongoing freight shipments across domestic and cross-border routes.
• Specialize in customs documentation, managing PAPs and PARs requirements for seamless transportation.
• Enter and update shipment details, load data, carrier profiles, and insurance documents in TransPlus TMS software.
• Engage daily with external carriers to negotiate wait times, resolve delays, and request Proof of Delivery (POD) documents.
• Collaborate closely with internal dispatch, logistics coordinators, accounting, and sales teams to resolve customer challenges quickly.
• Cross-train as a freight dispatcher to handle carrier escalations, negotiate load rates, and manage load movements during peak periods.
• Additional administrative duties as required

Qualifications
• 1 to 2 years of customer service or logistics experience, preferably within a 3PL freight brokerage or non-asset logistics firm (recent supply chain graduates or motivated candidates with high-volume hospitality experience are also welcome).
• High school diploma required; post-secondary education in supply chain management or business administration is an asset.
• Knowledge of North American customs documentation (PARs, PAPs) and road transportation principles preferred.
• Reliable transportation to commute daily to the Burlington office location.
• Ability to work standard full-time day shifts (Monday to Friday either 7am - 3:30pm or 9:30am - 6pm) in person.
• Ability to achieve strong benchmarks on standard typing (40+ WPM) and written communication assessments.

Summary
If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting, and reach out directly to patricia.van@randstad.ca with your most updated resume, the job posting’s reference number, and a brief synopsis of why you feel you would be a great fit for the role.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.