Are you known for your dynamism, organizational skills, and excellent customer service?
Are you looking for a stimulating opportunity within a stable and growing Quebec-based company that values team spirit and passion for its field?
If working in a vibrant manufacturing environment, where every day brings exciting challenges, resonates with you, then this opportunity is for you!
...
Our client is a well-established family business, a pioneer in its sector since 1963. Specializing in the manufacturing and distribution of clay products and molds, they primarily serve a B2B clientele across Canada. With a dedicated team of about a dozen employees, the atmosphere is friendly, professional, and built on mutual support. If you're looking to be part of a team where your contribution is visible and appreciated, and where passion for the craft is contagious, you might just find your place here.
**start date end of July**
Advantages
Strong team culture: A collaborative work environment where mutual aid is the norm and the atmosphere is warm.
Competitive salary package: A salary between $48,000 and $52,000 (depending on experience).
Benefits: Access to collective insurance (medical and dental) subsidized at 50%.
Work hours: A stable 37.5 hours/week schedule (8:30 AM to 4:30 PM).
Time off: 2 weeks of annual vacation, plus a company shutdown during the holiday season.
Accessibility: Free on-site parking available.
Stimulating environment: A high-paced and varied work rhythm, ideal for those who enjoy action.
Training: A structured onboarding and training process lasting approximately one month to ensure a smooth start.
Responsibilities
As a Customer Service Agent, you will be the primary point of contact for our B2B clientele. Your main tasks will include:
Complete order management: Entry, tracking, status updates, and sending confirmations to clients.
Client communication: Answering phone calls (high volume – approximately 50 calls/day, up to 200 during peak periods) and emails, primarily inbound.
Administrative follow-up: Preparing purchase orders, invoicing, managing shipping labels via Canada Post.
Internal coordination: Liaising with different departments to provide impeccable customer service.
Versatility: Performing various related administrative tasks to support the team.
Qualifications
To succeed in this essential role, you will need the following skills and experience:
Essential bilingualism (French and English), both written and spoken.
Significant experience in customer service, ideally in a manufacturing environment.
Proficiency in Microsoft Office Suite and aptitude for working with an ERP system (knowledge of Acomba is a significant asset).
Excellent stress management skills and the ability to remain calm in a high-volume work environment.
Strong organizational skills and attention to detail for managing a large number of orders and follow-ups.
Strong team spirit and a collaborative attitude.
Initiative and autonomy, while also being comfortable asking for help or working as part of a team.
Summary
This role is perfect for a proactive person who loves challenges and wants to make a lasting commitment within a company that values expertise and human relationships.
This is a full-time, permanent position at our Laval location.
Ready to take on this challenge? Send us your application today! Apply directly online or send your resume to elisabeth.parent@randstad.ca with "clay" in the subject line.
Looking forward to meeting you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Are you known for your dynamism, organizational skills, and excellent customer service?
Are you looking for a stimulating opportunity within a stable and growing Quebec-based company that values team spirit and passion for its field?
If working in a vibrant manufacturing environment, where every day brings exciting challenges, resonates with you, then this opportunity is for you!
Our client is a well-established family business, a pioneer in its sector since 1963. Specializing in the manufacturing and distribution of clay products and molds, they primarily serve a B2B clientele across Canada. With a dedicated team of about a dozen employees, the atmosphere is friendly, professional, and built on mutual support. If you're looking to be part of a team where your contribution is visible and appreciated, and where passion for the craft is contagious, you might just find your place here.
**start date end of July**
Advantages
Strong team culture: A collaborative work environment where mutual aid is the norm and the atmosphere is warm.
Competitive salary package: A salary between $48,000 and $52,000 (depending on experience).
...
Benefits: Access to collective insurance (medical and dental) subsidized at 50%.
Work hours: A stable 37.5 hours/week schedule (8:30 AM to 4:30 PM).
Time off: 2 weeks of annual vacation, plus a company shutdown during the holiday season.
Accessibility: Free on-site parking available.
Stimulating environment: A high-paced and varied work rhythm, ideal for those who enjoy action.
Training: A structured onboarding and training process lasting approximately one month to ensure a smooth start.
Responsibilities
As a Customer Service Agent, you will be the primary point of contact for our B2B clientele. Your main tasks will include:
Complete order management: Entry, tracking, status updates, and sending confirmations to clients.
Client communication: Answering phone calls (high volume – approximately 50 calls/day, up to 200 during peak periods) and emails, primarily inbound.
Administrative follow-up: Preparing purchase orders, invoicing, managing shipping labels via Canada Post.
Internal coordination: Liaising with different departments to provide impeccable customer service.
Versatility: Performing various related administrative tasks to support the team.
Qualifications
To succeed in this essential role, you will need the following skills and experience:
Essential bilingualism (French and English), both written and spoken.
Significant experience in customer service, ideally in a manufacturing environment.
Proficiency in Microsoft Office Suite and aptitude for working with an ERP system (knowledge of Acomba is a significant asset).
Excellent stress management skills and the ability to remain calm in a high-volume work environment.
Strong organizational skills and attention to detail for managing a large number of orders and follow-ups.
Strong team spirit and a collaborative attitude.
Initiative and autonomy, while also being comfortable asking for help or working as part of a team.
Summary
This role is perfect for a proactive person who loves challenges and wants to make a lasting commitment within a company that values expertise and human relationships.
This is a full-time, permanent position at our Laval location.
Ready to take on this challenge? Send us your application today! Apply directly online or send your resume to elisabeth.parent@randstad.ca with "clay" in the subject line.
Looking forward to meeting you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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