Customer Service Representative

We are currently hiring a Customer Service Representative to work for a utilities company in Niagara . This will be a 3 month contract opportunity with the opportunity to be extending and/or become permanent. The ideal candidate will have a strong customer service background and possess the professional skills necessary to interact with customers in a courteous and professional manner. Great attention to detail and the ability to work well under pressure are required for this role.

If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting, and reach out directly to patricia.van@randstad.ca with your most updated resume, the job posting’s reference number, and a brief synopsis of why you feel you would be a great fit for the role.

Advantages
- $29.34/hour
- 3 month contract
- Potential to be extended and turn permanent
- Monday to Friday, 8:30am - 4:30pm
- 4% vacation pay
- Working for an established, well-known organization
- Great location close to highway

Responsibilities
- Provides customer service, on the telephone, through email, mail, fax, or online, to assist with payment arrangements, moves, high bills, service requests, retailer inquiries, balance inquiries, billing issues, payment issues, rate inquiries, e-bill set up, hot water heaters, power outages, pre-authorized payment and equal payment plans, and any other account inquiries. Escalates complex issues or concerns to the supervisor, as necessary.
- Coordinates and processes customer account activities to include setup, finalization, transfers, refunds, collection of account, disconnection and reconnection of service and miscellaneous trouble calls in accordance with established company policies.
- Ensures all documentation is accurate and complete to process overdue final bills for collection to a third party collection agency.
- Reviews, adjusts, documents and verifies customer accounts to assist in the collection of payments for electricity.
- Processes service orders, work tickets and relevant documentation to assist with reconnects, disconnects, reminders and final bill reminders.
- Processes customer correspondence received by email, mail, fax or online, to ensure all issues or concerns are documented within the required regulated response time.
- Organizes and maintains the filing system for all correspondence to track and store data and documentation to allow for easy retrieval of information.
- Works closely with Social Service and Government Agencies in assisting low-income customers.
- Provides additional administrative support to assist in the smooth operation of the department, including reception and other special projects as required.
- Other administrative duties as required

Qualifications
- 1-2 years in customer service or call center environment
- Strong knowledge of MS Office, including Excel to produce documents and reports
- Experience in a related industry is beneficial but not required
- Ability to multi-task and confidence in decision-making.
- Ability to pay close attention to detail. Ensures work is completed correctly and thoroughly keeps accurate records.
- Professional manner, tact, diplomacy and discretion in dealing with customers and colleagues.
- Strong problem solving skills and communication skills


Summary
If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting, and reach out directly to patricia.van@randstad.ca with your most updated resume, the job posting’s reference number, and a brief synopsis of why you feel you would be a great fit for the role.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.