Customer Service Representative Permanent Hybrid Role in Regina
Join a leading organization in the financial services sector as a Customer Service Representative. This is a full-time, permanent opportunity designed for dedicated professionals who excel at problem-solving and delivering superior customer service. We offer a competitive salary and an industry-leading benefits package, supporting your long-term career aspirations.
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This position offers an excellent hybrid schedule where you'll spend 3 days working from home and 2 days in our Regina office. As a Customer Service Representative, you'll be responsible for managing member inquiries via telephone and email, applying your creativity and sharp judgment to find effective solutions. We are dedicated to your success, starting with robust, paid training and mentorship.
Position: Customer Service Representative (Full-Time, Permanent)
Location: Regina (Hybrid Model)
Salary: $46,000
Hours of Operation: Monday to Friday, with an 8-hour shift required between 6:00 AM – 8:00 PM EST (Flexibility is a must).
Advantages
We are committed to investing in your professional development and financial well-being:
- Professional Development: Annual $2,000 Education Reimbursement program and clear, defined career advancement options.
- Financial Security: Excellent benefits package, a robust Pension Plan, and the option to participate in our Share Ownership Program.
- Performance Rewards: Eligibility for a Bonus Plan based on individual performance.
- Support & Training: Receive a comprehensive 20-day paid training program, immediately followed by 2–3 weeks of dedicated mentorship.
- Work-Life Balance: Generous paid vacation and three paid Personal Days.
Responsibilities
- Efficiently troubleshoot and resolve all member inquiries received via telephone and email using various internal systems and tools.
- Maintain the highest standard of customer service while providing accurate and timely responses to both new and existing members.
- Actively engage in a culture of continuous improvement and participate fully in ongoing learning and developmental initiatives.
Qualifications
- Previous Customer Service or Call Centre experience is required.
- Excellent English communication skills.
- Strong computer skills: Proficient with Microsoft Office and the ability to learn multiple systems (Windows-based and others) while demonstrating strong multitasking abilities.
- High school education minimum.
- Ability to solve problems through investigation, make timely decisions, and work under pressure.
Summary
Mandatory Eligibility Requirements (Please Read Carefully)
All candidates must meet the following criteria to be eligible for the role. Offers will be conditional upon successful completion of the following checks:
- Must have status to work in Canada at the time of application.
- Successfully complete the enhanced government screening process.
- Pass a criminal background check and a credit check.
- Pass a Reliability Clearance Check, which requires applicants to have maintained 5 continuous years of residency in Canada at the time of application.
If this exciting opportunity interests you, please choose one of the following options:
- Email your resume directly to eunice.samuel@randstad.ca
- Apply through this posting.
- Apply directly on www.randstad.ca
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Customer Service Representative Permanent Hybrid Role in Regina
Join a leading organization in the financial services sector as a Customer Service Representative. This is a full-time, permanent opportunity designed for dedicated professionals who excel at problem-solving and delivering superior customer service. We offer a competitive salary and an industry-leading benefits package, supporting your long-term career aspirations.
This position offers an excellent hybrid schedule where you'll spend 3 days working from home and 2 days in our Regina office. As a Customer Service Representative, you'll be responsible for managing member inquiries via telephone and email, applying your creativity and sharp judgment to find effective solutions. We are dedicated to your success, starting with robust, paid training and mentorship.
Position: Customer Service Representative (Full-Time, Permanent)
Location: Regina (Hybrid Model)
Salary: $46,000
Hours of Operation: Monday to Friday, with an 8-hour shift required between 6:00 AM – 8:00 PM EST (Flexibility is a must).
Advantages
We are committed to investing in your professional development and financial well-being:
...
- Professional Development: Annual $2,000 Education Reimbursement program and clear, defined career advancement options.
- Financial Security: Excellent benefits package, a robust Pension Plan, and the option to participate in our Share Ownership Program.
- Performance Rewards: Eligibility for a Bonus Plan based on individual performance.
- Support & Training: Receive a comprehensive 20-day paid training program, immediately followed by 2–3 weeks of dedicated mentorship.
- Work-Life Balance: Generous paid vacation and three paid Personal Days.
Responsibilities
- Efficiently troubleshoot and resolve all member inquiries received via telephone and email using various internal systems and tools.
- Maintain the highest standard of customer service while providing accurate and timely responses to both new and existing members.
- Actively engage in a culture of continuous improvement and participate fully in ongoing learning and developmental initiatives.
Qualifications
- Previous Customer Service or Call Centre experience is required.
- Excellent English communication skills.
- Strong computer skills: Proficient with Microsoft Office and the ability to learn multiple systems (Windows-based and others) while demonstrating strong multitasking abilities.
- High school education minimum.
- Ability to solve problems through investigation, make timely decisions, and work under pressure.
Summary
Mandatory Eligibility Requirements (Please Read Carefully)
All candidates must meet the following criteria to be eligible for the role. Offers will be conditional upon successful completion of the following checks:
- Must have status to work in Canada at the time of application.
- Successfully complete the enhanced government screening process.
- Pass a criminal background check and a credit check.
- Pass a Reliability Clearance Check, which requires applicants to have maintained 5 continuous years of residency in Canada at the time of application.
If this exciting opportunity interests you, please choose one of the following options:
- Email your resume directly to eunice.samuel@randstad.ca
- Apply through this posting.
- Apply directly on www.randstad.ca
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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