Are you a results-driven professional looking to elevate your career with a global leader in talent solutions? Randstad Professional is seeking a motivated Customer Service Representative to join a premier industrial distribution team in Stoney Creek, ON. In this pivotal role within the sales and business administration sector, you will act as a technical consultant and relationship builder, helping clients achieve superior performance through high-quality industrial components and engineered solutions.
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As a Customer Service Representative, you are more than just a point of contact; you are a vital link in the supply chain for industries such as mining, forestry, automotive, and food processing. This position is perfect for someone with a strong sales aptitude and mechanical interest who thrives in a fast-paced environment. You will be responsible for managing complex inquiries, providing technical support, and ensuring that MRO and OEM customers receive the right parts—especially during critical equipment breakdowns where every minute counts.
Advantages
• Competitive base salary with lucrative bonus opportunities based on performance.
• Comprehensive health, vision, and dental coverage starting early in your tenure.
• RRSP program with a generous company match to help you plan for the future.
• Paid vacation, sick time, and recognized company holidays for a healthy work-life balance.
• Tuition reimbursement options to support your continuous professional development.
• Personalized training and development programs tailored to your career goals in sales.
• Opportunities for rapid career advancement into management or technical specialist roles.
• A stable and established work environment with a company showing consistently strong growth.
Responsibilities
• Actively engage in all sales activities to drive revenue and customer satisfaction within the business administration framework.
• Maintain up-to-date, expert knowledge of industrial service offerings, including bearings, power transmission, and fluid power components.
• Prospect for new customers and demonstrate specific product benefits to grow the local market share.
• Build and nurture ongoing business relationships with customers through repeated contact and expert consultation.
• Respond promptly to customer inquiries in person at the branch, via phone, or through email.
• Provide essential technical and administrative support to the outside sales force to ensure territorial success.
• Ensure accurate and timely order processing using the computerized system to maintain high service levels.
• Manage urgent customer requests during equipment breakdowns, providing rapid solutions and part identification.
• Occasionally perform hands-on duties requiring mechanical aptitude to assist with specialized shop services.
Qualifications
• 2 or more years of experience in Industrial or Fluid Power components sales.
• Proven track record in a customer care or sales environment within an industrial setting.
• Proficiency in Microsoft Office Suite, specifically Outlook, Word, and Excel.
• Experience with SAP or similar ERP systems is considered a strong asset for this business administration role.
• High school diploma required; post-secondary education in a technical or business field is preferred.
• Ability to work on-site at the Stoney Creek location and support local branch operations.
• Strong sales and negotiation skills with a focus on value-added distribution.
• High level of mechanical aptitude and the ability to understand complex industrial systems.
• Proficiency in business administration tasks and computerized order entry systems.
• Excellent communication skills, both written and verbal, to interact with diverse industrial clients.
• Analytical thinking and advanced problem-solving capabilities to handle technical challenges.
• Ability to multitask and maintain professionalism in a high-pressure, busy office environment.
• Self-motivated with an enthusiastic attitude and a strong desire to succeed in a competitive industry.
• High attention to detail to ensure technical specifications and orders are 100% accurate.
Summary
Our expert recruiters are ready to help you take the next step in your career. If you are a passionate professional ready to join a global leader in industrial distribution, we want to hear from you. Apply today on our website to connect with a specialist who understands your ambitions.
Please submit your resume directly to our hiring team at jovana.manojlovic@randstad.ca to be considered for this opportunity.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
Are you a results-driven professional looking to elevate your career with a global leader in talent solutions? Randstad Professional is seeking a motivated Customer Service Representative to join a premier industrial distribution team in Stoney Creek, ON. In this pivotal role within the sales and business administration sector, you will act as a technical consultant and relationship builder, helping clients achieve superior performance through high-quality industrial components and engineered solutions.
As a Customer Service Representative, you are more than just a point of contact; you are a vital link in the supply chain for industries such as mining, forestry, automotive, and food processing. This position is perfect for someone with a strong sales aptitude and mechanical interest who thrives in a fast-paced environment. You will be responsible for managing complex inquiries, providing technical support, and ensuring that MRO and OEM customers receive the right parts—especially during critical equipment breakdowns where every minute counts.
Advantages
• Competitive base salary with lucrative bonus opportunities based on performance.
...
• Comprehensive health, vision, and dental coverage starting early in your tenure.
• RRSP program with a generous company match to help you plan for the future.
• Paid vacation, sick time, and recognized company holidays for a healthy work-life balance.
• Tuition reimbursement options to support your continuous professional development.
• Personalized training and development programs tailored to your career goals in sales.
• Opportunities for rapid career advancement into management or technical specialist roles.
• A stable and established work environment with a company showing consistently strong growth.
Responsibilities
• Actively engage in all sales activities to drive revenue and customer satisfaction within the business administration framework.
• Maintain up-to-date, expert knowledge of industrial service offerings, including bearings, power transmission, and fluid power components.
• Prospect for new customers and demonstrate specific product benefits to grow the local market share.
• Build and nurture ongoing business relationships with customers through repeated contact and expert consultation.
• Respond promptly to customer inquiries in person at the branch, via phone, or through email.
• Provide essential technical and administrative support to the outside sales force to ensure territorial success.
• Ensure accurate and timely order processing using the computerized system to maintain high service levels.
• Manage urgent customer requests during equipment breakdowns, providing rapid solutions and part identification.
• Occasionally perform hands-on duties requiring mechanical aptitude to assist with specialized shop services.
Qualifications
• 2 or more years of experience in Industrial or Fluid Power components sales.
• Proven track record in a customer care or sales environment within an industrial setting.
• Proficiency in Microsoft Office Suite, specifically Outlook, Word, and Excel.
• Experience with SAP or similar ERP systems is considered a strong asset for this business administration role.
• High school diploma required; post-secondary education in a technical or business field is preferred.
• Ability to work on-site at the Stoney Creek location and support local branch operations.
• Strong sales and negotiation skills with a focus on value-added distribution.
• High level of mechanical aptitude and the ability to understand complex industrial systems.
• Proficiency in business administration tasks and computerized order entry systems.
• Excellent communication skills, both written and verbal, to interact with diverse industrial clients.
• Analytical thinking and advanced problem-solving capabilities to handle technical challenges.
• Ability to multitask and maintain professionalism in a high-pressure, busy office environment.
• Self-motivated with an enthusiastic attitude and a strong desire to succeed in a competitive industry.
• High attention to detail to ensure technical specifications and orders are 100% accurate.
Summary
Our expert recruiters are ready to help you take the next step in your career. If you are a passionate professional ready to join a global leader in industrial distribution, we want to hear from you. Apply today on our website to connect with a specialist who understands your ambitions.
Please submit your resume directly to our hiring team at jovana.manojlovic@randstad.ca to be considered for this opportunity.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
