Are you a dynamic, solution-oriented individual with a natural talent for communication? Our client, a leader in its industry in Canada, is currently looking for a Customer Service Specialist to join its Montreal team. In this pivotal role, you will act as a brand ambassador, ensuring seamless coordination between customers, logistics partners, and the sales team within a stimulating and eco-responsible environment.
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Why choose this role?
- Hybrid work model (3 days at the Montreal office, 2 days working from home).
- Highly competitive total compensation (base salary between $75,000 and $85,000).
- Exceptional benefits: full insurance coverage starting on day 1 and a retirement plan with contributions up to 14%.
- Dynamic work environment promoting professional development and career advancement opportunities.
- Corporate culture focused on well-being (wellness account, telemedicine, and family support).
Advantages
- Competitive salary between $75,000 and $85,000, based on your expertise.
- Comprehensive insurance coverage (medical and dental) effective from your first day.
- $5,000 flexible credit to customize your insurance protections.
- Exceptional pension plan with an employer contribution of up to 14% in total.
- Hybrid schedule offering work-life balance (3 days at the Montreal office, 2 days remote).
- $300 annual wellness allowance and access to telemedicine.
- Recognition of prior years of experience for vacation time calculation.
- Financial support for children's day camps.
Responsibilities
- Manage and track incoming client requests related to logistics operations and new accounts.
- Act as the primary consultative point of contact to identify growth opportunities and document strategic needs in management tools.
- Coordinate interactions between external partners, subcontractors, and clients to optimize service fluidity.
- Collaborate cross-functionally with internal teams to resolve operational and logistics issues.
- Ensure the integrity and updating of client data within the company's management and planning systems.
Qualifications
- Completed College Diploma (DEC) (Mandatory requirement).
- Minimum of 3 to 5 years of experience in a B2B customer service or inside sales role.
- Bilingualism (French and English): Full proficiency in French for internal communications and Quebec operations. English is essential as over 50% of clients and carriers are located outside of Quebec (USA/English Canada) and systems (ERP/CRM) are in English.
- Proactive personality, strong organizational skills, and technological proficiency (Office Suite, CRM).
- Ability to work independently and as part of a team in a dynamic environment.
Summary
Application Instructions
Interested in the Customer Service Specialist challenge in Montreal? Please send your CV to the attention of Pierce Ashton-Kane at the following address: pierce.ashton-kane@randstad.ca
Referral Program
Do you know the ideal candidate for this position? A referral bonus may be offered for any recommendation leading to a hire. Share the opportunity!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Are you a dynamic, solution-oriented individual with a natural talent for communication? Our client, a leader in its industry in Canada, is currently looking for a Customer Service Specialist to join its Montreal team. In this pivotal role, you will act as a brand ambassador, ensuring seamless coordination between customers, logistics partners, and the sales team within a stimulating and eco-responsible environment.
Why choose this role?
- Hybrid work model (3 days at the Montreal office, 2 days working from home).
- Highly competitive total compensation (base salary between $75,000 and $85,000).
- Exceptional benefits: full insurance coverage starting on day 1 and a retirement plan with contributions up to 14%.
- Dynamic work environment promoting professional development and career advancement opportunities.
- Corporate culture focused on well-being (wellness account, telemedicine, and family support).
Advantages
- Competitive salary between $75,000 and $85,000, based on your expertise.
- Comprehensive insurance coverage (medical and dental) effective from your first day.
- $5,000 flexible credit to customize your insurance protections.
...
- Exceptional pension plan with an employer contribution of up to 14% in total.
- Hybrid schedule offering work-life balance (3 days at the Montreal office, 2 days remote).
- $300 annual wellness allowance and access to telemedicine.
- Recognition of prior years of experience for vacation time calculation.
- Financial support for children's day camps.
Responsibilities
- Manage and track incoming client requests related to logistics operations and new accounts.
- Act as the primary consultative point of contact to identify growth opportunities and document strategic needs in management tools.
- Coordinate interactions between external partners, subcontractors, and clients to optimize service fluidity.
- Collaborate cross-functionally with internal teams to resolve operational and logistics issues.
- Ensure the integrity and updating of client data within the company's management and planning systems.
Qualifications
- Completed College Diploma (DEC) (Mandatory requirement).
- Minimum of 3 to 5 years of experience in a B2B customer service or inside sales role.
- Bilingualism (French and English): Full proficiency in French for internal communications and Quebec operations. English is essential as over 50% of clients and carriers are located outside of Quebec (USA/English Canada) and systems (ERP/CRM) are in English.
- Proactive personality, strong organizational skills, and technological proficiency (Office Suite, CRM).
- Ability to work independently and as part of a team in a dynamic environment.
Summary
Application Instructions
Interested in the Customer Service Specialist challenge in Montreal? Please send your CV to the attention of Pierce Ashton-Kane at the following address: pierce.ashton-kane@randstad.ca
Referral Program
Do you know the ideal candidate for this position? A referral bonus may be offered for any recommendation leading to a hire. Share the opportunity!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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