Our client, a leading company in full expansion within the consumer goods sector, is seeking a Customer Service Team Lead for its head office in Montreal.
Following a meteoric rise from $5M to over $160M in revenue, the organization is looking to structure its department to support its international ambitions.
...
If you are a leader recognized for your ability to transform processes and mobilize teams in a dynamic environment, this role in Montreal is for you.
Location: Montreal North (H1G)
Contract: Permanent
Schedule: 9 AM - 5 PM
Salary: $70k to $85k
Mode: 100% On-site
Advantages
Competitive salary between $70,000 and $85,000 depending on experience.
Full-time permanent position.
Real opportunity to make an impact: you will have "carte blanche" to build and optimize your department.
Free on-site parking in Montreal.
Grow within a Quebec-based company that shines throughout North America.
Direct collaboration with senior management.
Responsibilities
Audit and restructure current customer service processes to move from a reactive to a proactive mode.
Supervise, coach, and mobilize a team of approximately ten agents to raise quality standards.
Optimize the use of the ticketing tool (FreshDesk) and ensure tracking of performance indicators.
Act as a mediator and leader within the team to foster a culture of collaboration and professionalism.
Work closely with logistics and sales departments (Account Managers) to harmonize the B2B and B2C customer experience.
Qualifications
Proven experience in a Customer Service Team Lead role, ideally in a restructuring or high-growth context.
Perfectly bilingual (French and English), both spoken and written (essential for the US market).
Strong leadership and ability to manage complex interpersonal situations with diplomacy.
Analytical mindset focused on process optimization and problem-solving.
Availability for 100% on-site work in Montreal.
Summary
This Customer Service Team Lead position in Montreal is a unique opportunity to leave your mark on a structure undergoing full transformation.
To apply: Please send your CV to the following address: juliette.urbain@randstad.ca
Referral Program: If you know a talent that fits this profile, refer them to us! A referral bonus may be offered following the successful hiring of the candidate.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Our client, a leading company in full expansion within the consumer goods sector, is seeking a Customer Service Team Lead for its head office in Montreal.
Following a meteoric rise from $5M to over $160M in revenue, the organization is looking to structure its department to support its international ambitions.
If you are a leader recognized for your ability to transform processes and mobilize teams in a dynamic environment, this role in Montreal is for you.
Location: Montreal North (H1G)
Contract: Permanent
Schedule: 9 AM - 5 PM
Salary: $70k to $85k
Mode: 100% On-site
Advantages
Competitive salary between $70,000 and $85,000 depending on experience.
Full-time permanent position.
Real opportunity to make an impact: you will have "carte blanche" to build and optimize your department.
Free on-site parking in Montreal.
Grow within a Quebec-based company that shines throughout North America.
Direct collaboration with senior management.
Responsibilities
Audit and restructure current customer service processes to move from a reactive to a proactive mode.
Supervise, coach, and mobilize a team of approximately ten agents to raise quality standards.
...
Optimize the use of the ticketing tool (FreshDesk) and ensure tracking of performance indicators.
Act as a mediator and leader within the team to foster a culture of collaboration and professionalism.
Work closely with logistics and sales departments (Account Managers) to harmonize the B2B and B2C customer experience.
Qualifications
Proven experience in a Customer Service Team Lead role, ideally in a restructuring or high-growth context.
Perfectly bilingual (French and English), both spoken and written (essential for the US market).
Strong leadership and ability to manage complex interpersonal situations with diplomacy.
Analytical mindset focused on process optimization and problem-solving.
Availability for 100% on-site work in Montreal.
Summary
This Customer Service Team Lead position in Montreal is a unique opportunity to leave your mark on a structure undergoing full transformation.
To apply: Please send your CV to the following address: juliette.urbain@randstad.ca
Referral Program: If you know a talent that fits this profile, refer them to us! A referral bonus may be offered following the successful hiring of the candidate.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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