Job Title: Customer Success Manager (CSM) - ERP Construction Solutions
Location: Hybrid - 1 day/week in Varennes, QC, and telecommuting
Position type: Permanent, Full-time
...
For over 25 years, our partner has been a leader in the development of specialized ERP solutions for the construction industry. Passionate about innovation and offering an environment where managers are human and work-life balance is a priority. A close-knit team that firmly believes in its product, creating a stimulating and positive work environment.
As a Customer Success Manager, you will play a crucial role in supporting our existing customers. Your main objective will be to ensure their satisfaction and continued success with our ERP solutions, by acting as their privileged advisor. This role does not involve prospecting or developing new markets; it is focused on retention and growth within the established customer base.
Advantages
Total compensation between $55,000 and $70,000 annually, including a potential company performance bonus.
A flexible hybrid work model: 1 day a week at the Varennes office and 4 days telecommuting.
Flexible work schedule of 37.5 hours/week.
Full benefits after 3 months (group medical, dental and vision care insurance - employer pays 50% of premium).
RRSP with employer contribution (up to 3%) and DPSP (1.5%).
Advantageous vacation policy based on accumulated experience.
300 bonus for setting up your home office.
A structured, comprehensive training program lasting approximately 3 months (shadowing, self-study, internal meetings).
A relaxed working environment, with a passionate team and managers who listen and care.
Opportunities for development and internal mobility within a friendly SME.
Translated with DeepL.com (free version)
Responsibilities
Manage a portfolio of existing customers in the construction sector.
Analyze and support customer requests for upgrades (e.g. adding modules, users, license upgrades).
Present the features and benefits of our products and solutions to meet customer needs.
Negotiate contractual agreements for service upgrades for existing customers.
Ensure rigorous and proactive follow-up with customers throughout their upgrade projects, in coordination with the internal project office.
Record all customer interactions and information in Salesforce.
Communicate primarily in French with customers and internal teams (English is an asset).)
Qualifications
Minimum 2 years' experience in a similar role (Customer Success Manager, Technical Account Manager, Inside Sales focused on managing existing accounts) in the technology sector.
Fluency in written and spoken French.
Strong communication skills, able to interact with a variety of people (from SME owners to CFOs).
Ability to handle stress, heavy workloads and sometimes direct communications.
Professional, humble, customer-oriented personality with excellent team spirit.
Intellectual curiosity and willingness to learn about our solutions and the construction industry.
Comfortable with various technological tools.
Assets :
Good level of English.
Experience with ERP solutions.
Knowledge of Salesforce
Summary
If you are interested in this position or would like to discuss your career in sales or customer relations, please write to me: andre.perron@randstad.ca
This opportunity isn't for you, but you know someone who might be interested? Please put them in touch with me. If the person you refer gets a job with Randstad, you could be eligible for a bonus!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Job Title: Customer Success Manager (CSM) - ERP Construction Solutions
Location: Hybrid - 1 day/week in Varennes, QC, and telecommuting
Position type: Permanent, Full-time
For over 25 years, our partner has been a leader in the development of specialized ERP solutions for the construction industry. Passionate about innovation and offering an environment where managers are human and work-life balance is a priority. A close-knit team that firmly believes in its product, creating a stimulating and positive work environment.
As a Customer Success Manager, you will play a crucial role in supporting our existing customers. Your main objective will be to ensure their satisfaction and continued success with our ERP solutions, by acting as their privileged advisor. This role does not involve prospecting or developing new markets; it is focused on retention and growth within the established customer base.
Advantages
Total compensation between $55,000 and $70,000 annually, including a potential company performance bonus.
A flexible hybrid work model: 1 day a week at the Varennes office and 4 days telecommuting.
Flexible work schedule of 37.5 hours/week.
...
Full benefits after 3 months (group medical, dental and vision care insurance - employer pays 50% of premium).
RRSP with employer contribution (up to 3%) and DPSP (1.5%).
Advantageous vacation policy based on accumulated experience.
300 bonus for setting up your home office.
A structured, comprehensive training program lasting approximately 3 months (shadowing, self-study, internal meetings).
A relaxed working environment, with a passionate team and managers who listen and care.
Opportunities for development and internal mobility within a friendly SME.
Translated with DeepL.com (free version)
Responsibilities
Manage a portfolio of existing customers in the construction sector.
Analyze and support customer requests for upgrades (e.g. adding modules, users, license upgrades).
Present the features and benefits of our products and solutions to meet customer needs.
Negotiate contractual agreements for service upgrades for existing customers.
Ensure rigorous and proactive follow-up with customers throughout their upgrade projects, in coordination with the internal project office.
Record all customer interactions and information in Salesforce.
Communicate primarily in French with customers and internal teams (English is an asset).)
Qualifications
Minimum 2 years' experience in a similar role (Customer Success Manager, Technical Account Manager, Inside Sales focused on managing existing accounts) in the technology sector.
Fluency in written and spoken French.
Strong communication skills, able to interact with a variety of people (from SME owners to CFOs).
Ability to handle stress, heavy workloads and sometimes direct communications.
Professional, humble, customer-oriented personality with excellent team spirit.
Intellectual curiosity and willingness to learn about our solutions and the construction industry.
Comfortable with various technological tools.
Assets :
Good level of English.
Experience with ERP solutions.
Knowledge of Salesforce
Summary
If you are interested in this position or would like to discuss your career in sales or customer relations, please write to me: andre.perron@randstad.ca
This opportunity isn't for you, but you know someone who might be interested? Please put them in touch with me. If the person you refer gets a job with Randstad, you could be eligible for a bonus!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
