D365 Change Management Consultant

The Opportunity

Be part of a major enterprise transformation as a D365 Change Management Consultant supporting the implementation of Microsoft Dynamics 365 Finance & Operations.

This is a brand-new D365 implementation that will move the organization completely off another ERP platform. The project is already underway, with the broader change strategy, communication approach and training roadmap established by senior change-management leaders.

We’re looking for a hands-on D365 change professional who can take that strategy and bring it to life — working directly with SMEs and business stakeholders, identifying impacts, translating UAT sessions into practical documentation, developing training materials and helping employees successfully adopt new D365 processes.

D365 Finance & Operations experience is a key requirement for this search. We’re particularly interested in candidates who have been directly involved in D365 implementations, transformations or business-process changes and understand how to translate D365 functionality into clear, practical guidance for business users.



Ideal candidates will have experience supporting:

D365 Finance & Operations implementations
D365 business-process transformation
D365 change management or organizational change
D365 UAT and business-readiness activities
D365 user adoption and training
D365 process documentation, SOPs and job aids
Enterprise ERP implementations involving multiple business functions

Experience with Oracle Financials or other ERP platforms can also be valuable, particularly where candidates have strong hands-on change-management experience. However, D365 F&O experience will be prioritized.

Areas of Focus

The role will support operational and cross-functional processes within the D365 transformation, including:

Operations
Inventory
Expense management
Project financials
Business-process changes
General employee processes such as expense claims
Cross-functional stakeholder impacts

The dedicated Finance team has its own resources handling Finance-specific SOPs and related activities, so this role will have a particularly strong focus on Operations and enterprise-wide processes.

Your Change Management Toolkit

You’ll be successful in this role if you enjoy taking complex information and turning it into something people can actually use.

You should be comfortable creating:

SOPs
Job aids
User guides
Training materials
Process documentation
Change-impact assessments
Training schedules
Progress updates
UAT-based documentation
Other change-management artifacts

Strong documentation and artifact-creation skills are essential. You should be able to listen to a UAT session, understand what is changing, identify who is impacted and turn that information into a clear, practical resource for the business.

And this role goes beyond documentation — you should also be comfortable presenting information and delivering training to business users.

Who You'll Work With

You’ll collaborate across the organization with:

Operations SMEs
Finance stakeholders
Change champions
Procurement teams
General employees and business users
ERP and project leadership
Other change-management and project consultants

This is an opportunity to work across multiple business functions and see firsthand how an enterprise D365 transformation impacts the organization.

Tools & Environment

You’ll work with tools including:

Microsoft Dynamics 365 Finance & Operations
Azure DevOps
SharePoint
Microsoft Office / email
Existing project and change-management templates

There is already a Phase One framework in place, but you’ll have the opportunity to improve and adapt materials where it makes sense.




Advantages
he role will support operational and cross-functional processes within the D365 transformation, including:

Operations
Inventory
Expense management
Project financials
Business-process changes
General employee processes such as expense claims
Cross-functional stakeholder impacts

Responsibilities
What You'll Be Doing

You’ll play a critical execution role across the change-management workstream, including:

Assessing and documenting stakeholder and change impacts associated with D365
Mapping business-process changes and translating them into clear documentation
Participating in UAT sessions and turning recordings/discussions into actionable change artifacts
Creating SOPs, job aids and user guides
Developing engaging and easy-to-follow training materials
Building and maintaining training schedules
Supporting change communications and project updates
Delivering training to business users where required
Working with SMEs, change champions and project teams to understand impacts and adoption needs
Coordinating tactical change activities across multiple business functions
Identifying opportunities to improve existing templates, documentation and change processes
Working closely with senior change-management and ERP leadership to execute the established change strategy
D365 Finance & Operations Experience – Key Focus

We are specifically looking for candidates with D365 Finance & Operations experience.

Qualifications
What We're Looking For

Must-Have:

Hands-on D365 Finance & Operations experience
Proven Change Management experience
Experience supporting an ERP implementation or transformation
Strong stakeholder-impact assessment skills
Experience documenting business-process changes
Excellent SOP, job-aid and user-guide development skills
Experience creating training materials
Comfortable delivering training to business users
Strong written and verbal communication
Highly organized and detail-oriented
Ability to work independently and manage multiple tactical deliverables
Comfortable working with SMEs and stakeholders across multiple business functions

Nice to Have:

Prosci certification
Oracle Financials experience
Experience with other major ERP implementations
Enterprise-wide transformation experience
Experience working across multiple organizations or business groups
Experience supporting UAT, business readiness or adoption activities
The Right Fit

This is not a strategy-development or senior Change Management Lead role.

We’re looking for someone who enjoys being close to the work — someone who can take direction from senior change and project leaders, understand what needs to happen and independently turn the strategy into high-quality deliverables.

You’re likely someone who is:

Hands-on and proactive
Highly organized
Detail-oriented
Strong with documentation
Comfortable working with business users and SMEs
Confident delivering training
Able to simplify complex information
Comfortable managing multiple priorities
Self-sufficient without needing constant direction
Why This Role?

You’ll be joining an important stage of a large-scale D365 Finance & Operations transformation, helping translate technology and process changes into an experience the business can understand and adopt.

Summary

If you’re a Change Management professional with real D365 F&O experience and you enjoy turning complex transformation initiatives into practical, user-friendly outcomes, we’d love to hear from you.

Apply today and bring your D365 change-management expertise to a transformation that will have an impact across the organization.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.