A prominent, industry-leading North American pharmaceutical and healthcare services corporation is currently seeking a strategic and execution-driven Salesforce Delivery Director. In this pivotal leadership role, you will champion the operational execution and delivery of our enterprise-level Salesforce Sales and Service Cloud ecosystem. Acting as the vital bridge between business stakeholders, architecture, and engineering teams, you will transform high-level roadmaps into actionable sprint plans, ensuring the continuous deployment of scalable, high-quality, and secure CRM solutions.
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Advantages
Long-Term Potential: Initial contract with high likelihood of extension or conversion to a permanent position based on performance.
Hybrid Flexibility: Enjoy the balance of remote work alongside productive collaborative days in a modern office space.
Professional Growth: Leadership of high-impact, multi-million-dollar digital transformation initiatives with extensive executive exposure.
Dynamic Culture: Join a collaborative, forward-thinking tech environment that actively invests in cutting-edge platforms, DevOps automation, and AI-driven development.
Responsibilities
End-to-End Delivery Leadership: Direct the complete lifecycle of major Salesforce programs—from initial requirements analysis and solution design through development, testing, release, and ongoing post-launch stability.
Team Empowerment: Manage and mentor a high-performing, cross-functional delivery team comprised of developers, business analysts, QA engineers, and external vendor partners.
Agile Governance & Execution: Maintain rigid sprint discipline by overseeing backlog grooming, capacity planning, velocity tracking, sprint reviews, and comprehensive release coordination.
Architectural Alignment: Partner closely with solution architects to validate that technical configurations comply with global standards for security, data modeling, scalability, and reusability across multiple clouds (Sales, Service, Health, Experience, Data).
Vendor Ecosystem Management: Supervise third-party delivery vendors at an operational level, ensuring rigorous adherence to SLAs, quality benchmarks, and daily sprint alignment.
Continuous Innovation: Drive the adoption of advanced engineering practices, including automated testing, CI/CD pipeline maturity, and the integration of AI-assisted development tools.
Compliance & Security: Ensure all software engineering workflows strictly embed quality assurance and security-by-design to meet stringent regulatory requirements.
Qualifications
Education: Bachelor’s degree in Computer Science, Information Technology, or a closely related technical field (or equivalent professional experience).
Leadership Experience: A minimum of 10+ years of overall IT experience, including 5+ years of strategic leadership, people management, and portfolio planning within enterprise-scale organizations.
Salesforce Expertise: Proven track record delivering complex, multi-org Salesforce programs. Extensive exposure to Sales, Service, Health, or Marketing Clouds is required.
Advanced Salesforce Knowledge: Strong familiarity with Salesforce architecture, integration models, Field Service capabilities, and next-generation tools like Agentic AI.
Industry Knowledge: Experience designing or delivering digital solutions for Patient Support Programs (PSP) or the broader life sciences/healthcare sector is highly advantageous.
Analytical & Communication Skills: Exceptional financial acumen managing large-scale program budgets, paired with the ability to build consensus among senior business executives and technical teams.
Preferred Certifications: Certified Technical Architect (CTA), Application Architect, or System Architect credentials are a strong asset.
Summary
Location: Mississauga, ON (Hybrid: 2 days per week in-office).
Position Type: 9-Month Contract (with strong potential for renewal or conversion to full-time permanent).
Career Level: Director / Senior Lead Contributor.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
A prominent, industry-leading North American pharmaceutical and healthcare services corporation is currently seeking a strategic and execution-driven Salesforce Delivery Director. In this pivotal leadership role, you will champion the operational execution and delivery of our enterprise-level Salesforce Sales and Service Cloud ecosystem. Acting as the vital bridge between business stakeholders, architecture, and engineering teams, you will transform high-level roadmaps into actionable sprint plans, ensuring the continuous deployment of scalable, high-quality, and secure CRM solutions.
Advantages
Long-Term Potential: Initial contract with high likelihood of extension or conversion to a permanent position based on performance.
Hybrid Flexibility: Enjoy the balance of remote work alongside productive collaborative days in a modern office space.
Professional Growth: Leadership of high-impact, multi-million-dollar digital transformation initiatives with extensive executive exposure.
Dynamic Culture: Join a collaborative, forward-thinking tech environment that actively invests in cutting-edge platforms, DevOps automation, and AI-driven development.
...
Responsibilities
End-to-End Delivery Leadership: Direct the complete lifecycle of major Salesforce programs—from initial requirements analysis and solution design through development, testing, release, and ongoing post-launch stability.
Team Empowerment: Manage and mentor a high-performing, cross-functional delivery team comprised of developers, business analysts, QA engineers, and external vendor partners.
Agile Governance & Execution: Maintain rigid sprint discipline by overseeing backlog grooming, capacity planning, velocity tracking, sprint reviews, and comprehensive release coordination.
Architectural Alignment: Partner closely with solution architects to validate that technical configurations comply with global standards for security, data modeling, scalability, and reusability across multiple clouds (Sales, Service, Health, Experience, Data).
Vendor Ecosystem Management: Supervise third-party delivery vendors at an operational level, ensuring rigorous adherence to SLAs, quality benchmarks, and daily sprint alignment.
Continuous Innovation: Drive the adoption of advanced engineering practices, including automated testing, CI/CD pipeline maturity, and the integration of AI-assisted development tools.
Compliance & Security: Ensure all software engineering workflows strictly embed quality assurance and security-by-design to meet stringent regulatory requirements.
Qualifications
Education: Bachelor’s degree in Computer Science, Information Technology, or a closely related technical field (or equivalent professional experience).
Leadership Experience: A minimum of 10+ years of overall IT experience, including 5+ years of strategic leadership, people management, and portfolio planning within enterprise-scale organizations.
Salesforce Expertise: Proven track record delivering complex, multi-org Salesforce programs. Extensive exposure to Sales, Service, Health, or Marketing Clouds is required.
Advanced Salesforce Knowledge: Strong familiarity with Salesforce architecture, integration models, Field Service capabilities, and next-generation tools like Agentic AI.
Industry Knowledge: Experience designing or delivering digital solutions for Patient Support Programs (PSP) or the broader life sciences/healthcare sector is highly advantageous.
Analytical & Communication Skills: Exceptional financial acumen managing large-scale program budgets, paired with the ability to build consensus among senior business executives and technical teams.
Preferred Certifications: Certified Technical Architect (CTA), Application Architect, or System Architect credentials are a strong asset.
Summary
Location: Mississauga, ON (Hybrid: 2 days per week in-office).
Position Type: 9-Month Contract (with strong potential for renewal or conversion to full-time permanent).
Career Level: Director / Senior Lead Contributor.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
