Dispatch Manager - Road Services

The Lead Dispatcher acts as the leader of the dispatch team. He/she works directly with the dispatchers, also performs dispatching and validates that operations are well executed according to company standards.

Apply now: melissa.cumetti@randstad.ca
patrick.pepin@randstad.ca

Advantages
- 40 hour work week Monday Friday 6am to 3pm
- Salary between 70,000-85,000k depending on experience
- Group insurance package covered by employer 50%
- Christmas party, Events, Team building

Responsibilities
-Supervise and support the dispatchers in their daily tasks
-Ensure that work procedures are followed
-Validate the quality of the work performed by the dispatchers
-Intervene quickly in case of error or problematic situation
-Take incoming calls for road repairs
-Assign calls to mechanics in the best possible way
-Ensure rigorous monitoring with clients until the end of the work
-Check that dispatchers are properly tracking calls and interventions
-Ensure that deadlines are met and that the service is efficient
- Identify possible improvements in operations
-Maintain clear communication between dispatchers, mechanics, and customers
-Carry out certain administrative tasks related to operations
-Participate in the organization and improvement of processes

Qualifications
-Bilingualism French and English to communicate with clients outside of Quebec
-Experience in dispatch (minimum 2-3 years)
-Experience in the mechanical or transport field (important asset)
-Natural leadership and ability to lead a team
-Excellent management of priorities and stress
-Autonomy, rigor, and organizational skills
-Good communicator and team spirit

Summary
Passionate about Transport & Logistics? So are we! 🌍
We're here to help you navigate your career in this fast-moving industry!

Reach out to your go-to logistics recruiters:
📩 Melissa Cumetti – melissa.cumetti@randstad.ca
📩 Patrick Pepin - patrick.pepin@randstad.ca
📩 Christine Ferland - christine.ferland@randstad.ca


Let’s connect on LinkedIn too! 🔗💬
Melissa Cumetti - https://www.linkedin.com/in/melissa-cumetti/
Patrick Pepin - https://www.linkedin.com/in/patrick-pepin-319b451a8/
Christine Ferland - https://www.linkedin.com/in/christine-ferland-71ba283a0/

Slide into our inbox or DMs — your next big career move might be one click away! ✨

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.