Donor Relations Administrator

The team operates virtually across Canada and in more than 26 U.S. states. The donation processing centre is located in London, Ontario, with public transportation access and parking available.

Location: On-site – Donation Processing Centre, London, ON
Type: Contract-to-hire, potential for long-term employment
Hours: Monday to Friday, 8:30 a.m. – 4:30 p.m. (25–35 hours per week based on business needs)
Start Date: As soon as possible
Bilingualism Required: Yes – English & French (spoken and written)





Advantages
Make a Difference: Support nonprofit organizations and contribute to meaningful, community-focused work that truly has an impact.

Bilingual Environment: Put your English and French skills to good use every day in a dynamic setting.

Team Connection: Enjoy working on-site with a friendly, collaborative team that’s always ready to support each other.

Opportunity for Permanency: This contract role has strong potential to become a full-time, permanent position based on performance and business needs.

Grow Your Career: Build valuable experience in CRM systems, donation processing, customer service, and client relations within the nonprofit sector.



Responsibilities
Answer inbound donor inquiries via phone and email (approx. 20 calls/day and 10 emails/day) in both English and French

Update donor records and process donations and tax receipts

Mail handling: sorting, updating CRM, and processing correspondence

Occasional outbound calls for donation follow-up (e.g. expired credit cards)

Support donation processing tasks as needed

Participate in occasional calling campaigns (e.g. year-end outreach)

Fulfill ad-hoc administrative tasks related to donation processing

Qualifications
Minimum 1.5 years of experience in a call center or contact center (mandatory)

Bilingual fluency in English and French (spoken and written)

Proven customer service excellence with strong multitasking and attention to detail

Comfortable working onsite in London, ON

CRM experience preferred, especially with platforms like Raiser’s Edge (strong asset)

Previous experience in donation processing or the nonprofit sector is a definite plus


Ideal Qualities:

Empathetic, solution-focused, and truly committed to helping others

Organized, detail-driven, and confident with data entry and CRM tools

Calm, reliable, and brings a positive, team-oriented attitude

Passionate about supporting community and nonprofit initiatives

Strong time management skills and ability to handle priorities in a dynamic setting

Background in customer service, call support, or donation processing is a valued asset



Summary
This opportunity is more than a customer service role — it’s a chance to make a real difference by supporting nonprofit organizations that are doing impactful work in our communities. If you’re bilingual, detail-oriented, and thrive in a collaborative, on-site environment, this is a meaningful position where your skills will truly matter.

You’ll be part of a supportive team, helping donors and managing key processes that contribute to positive social change. If you’re passionate about delivering quality service and want to grow in a role that has heart, we’d love to hear from you!

To apply or refer a candidate, please contact:
jessica.yelozbek@randstad.ca

Position: Donor Relations Administrator – Customer Service
Location: Onsite (London, ON)

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.