Are you passionate about helping others? Do you enjoy customer interaction? Would you be interested to work for a good cause in a not for profit organization? Are you fluency level bilingual in French and English ?
If you answered yes, then we would like to hear from you!
...
We are currently hiring for a Customer support agent to work for a call center to support a not-for-profit organization. This is an ongoing contract role!
Salary : 17 /hr
Tentative start Date: April 4, 2024
Hours of Operation: Hours of Support: Monday to Friday - (7:30- 4pm CST)
Location : 550 Berry Street (free parking)
Advantages
• 4% vacation pay on every check
• Paid weekly
• Community care during this current pandemic
• Benefits package available at a reduced rate from Day 1
• Great company culture
• Great experience
Responsibilities
- Handle inbound calls.
- Investigation work on a donor's account
- Outbound calling to follow up with inquired or declined cards.
- Empathize with the callers and provide them with an exceptional customer service
- Updating databases and accurately entering all the information (i.e. cc information, processing donations and more!)
- Attention to detail and accuracy is important
- Assisting customers with any questions or concerns they may have
Qualifications
• Must be fluent in English and French
• Must be tech savvy and working with different computer softwares
• Must be able to multitask in a changing environment
- Strong attention to detail
• Must be able to pass a criminal background check (We will pay for the check!)
• Customer service experience is required
• Previous contact center experience is an asset
Summary
If you or someone you know may be interested in this role, please consider the following steps to apply:
- Apply directly on this site
- Email your resume to katisha.gilbert@randstad.ca with subject line "Bilingual Customer Support Agent- Nonprofit Winnipeg"
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you passionate about helping others? Do you enjoy customer interaction? Would you be interested to work for a good cause in a not for profit organization? Are you fluency level bilingual in French and English ?
If you answered yes, then we would like to hear from you!
We are currently hiring for a Customer support agent to work for a call center to support a not-for-profit organization. This is an ongoing contract role!
Salary : 17 /hr
Tentative start Date: April 4, 2024
Hours of Operation: Hours of Support: Monday to Friday - (7:30- 4pm CST)
Location : 550 Berry Street (free parking)
Advantages
• 4% vacation pay on every check
• Paid weekly
• Community care during this current pandemic
• Benefits package available at a reduced rate from Day 1
• Great company culture
• Great experience
Responsibilities
- Handle inbound calls.
- Investigation work on a donor's account
- Outbound calling to follow up with inquired or declined cards.
- Empathize with the callers and provide them with an exceptional customer service
- Updating databases and accurately entering all the information (i.e. cc information, processing donations and more!)
...
- Attention to detail and accuracy is important
- Assisting customers with any questions or concerns they may have
Qualifications
• Must be fluent in English and French
• Must be tech savvy and working with different computer softwares
• Must be able to multitask in a changing environment
- Strong attention to detail
• Must be able to pass a criminal background check (We will pay for the check!)
• Customer service experience is required
• Previous contact center experience is an asset
Summary
If you or someone you know may be interested in this role, please consider the following steps to apply:
- Apply directly on this site
- Email your resume to katisha.gilbert@randstad.ca with subject line "Bilingual Customer Support Agent- Nonprofit Winnipeg"
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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