French Bilingual Donation Relations Administrator – Onsite

Position: Bilingual Donation Relations Administrator – Contract Role
Type: Contract, with high possibility of permanent hire
Schedule: Full-time hours, Monday to Friday (8:30am - 4:30 pm )
Location: Onsite – London, ON ( Westminster )
Accessible with public transportation and parking available
Salary: $21-$25/hour (depending on experience)
Required Experience : Min 1.5+ years of experience in call center
Language : Bilingual FRENCH and English (spoken , written fluent )



Advantages
- Meaningful Work: Support nonprofit clients and contribute to positive social impact
- Bilingual Environment: Use your English and French skills daily
- Onsite Engagement: Work directly in a supportive office setting with collaborative colleagues
- Potential for Permanency: Contract role with good chance to transition to full-time permanent
- Professional Growth: Develop skills in CRM use, donation processing, and client relations

Responsibilities
- Serve as first point of contact for nonprofit clients via phone and email (English/French)
- Process donations, update CRM records, and generate tax receipts accurately
- Handle mail processing, constituent updates, and campaign calling tasks
- Provide backup support for donation processors and other team members
- Manage multiple tasks efficiently while maintaining excellent customer service standards
- Support ad-hoc campaigns such as donor outreach and credit card update

Qualifications
- Minimum 1.5 years call center or contact center experience (mandatory)
- Bilingual fluency in English and French (spoken and written) required
- Strong customer service skills with attention to detail and multitasking ability
- Comfortable working onsite in London, ON
- Experience with CRM systems preferred (e.g., Raiser’s Edge an asset)
- Previous donation processing or nonprofit sector experience is an asset

Summary
Are you ready to bring your bilingual customer service skills to a rewarding role supporting nonprofit clients onsite in London, ON? This contract position offers a competitive hourly wage and the chance to grow into a permanent role. If you meet the experience and bilingual requirements, don’t hesitate to apply!

Position: Bilingual Donation Relations Administrator – Contract Role
Type: Contract, with high possibility of permanent hire
Schedule: Full-time hours, Monday to Friday (8:30am - 4:30 pm )
Location: Onsite – London, ON ( Westminster )
Accessible with public transportation and parking available
Salary: $21-$25/hour (depending on experience)
Required Experience : Min 1.5+ years of experience in call center
Language : Bilingual FRENCH and English (spoken , written fluent )

To apply, use posting link OR send your updated resume to jessica.yelozbek@randstad.ca with the subject line:
"Bilingual Donation Relations Administrator London ON"

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.