Head of Operations Control Center

close to shops, restaurants, gyms, daycare, and many other amenities, and only 10 minutes away from Hwy 85. Located in the heart of Waterloo

Responsibilities
Key Responsibilities
Strategy Development and Execution - Vertical Alignment
Defines and executes the strategic roadmap for the vertical to sustain and drive growth and alignment with portfolio objectives.
Ensures investments in initiatives are optimized to deliver maximum business value.
Aligns the vertical’s goals and initiatives with overall portfolio strategy and transverse verticals priorities.
Represents the vertical during portfolio reviews, ensuring clear communication of challenges, opportunities, and progress.
Contributes to a consolidated portfolio vision and roadmap while advocating for product-specific needs.

Business Owner
Leads the definition of Program Increment (PI) objectives, in a Scaled Agile Framework (SAFe) context, ensuring alignment with business priorities and feasibility of execution.
Represents the business interests and ensures that the Agile Release Train (ART) delivers value aligned with organizational goals.
Collaborates with cross-functional teams to ensure seamless execution and delivery, namely Customer Experience (CX) and Software Factory (SWF) organizations .
Participate in the Validation & Verification (V+V) stage of the Software Development Life Cycle (SDLC)

Performance Management and Optimization
Monitors key performance indicators (KPIs), including product adoption, customer satisfaction, competition pressure
Continuously assesses and improves performance through data-driven decision-making.
Ensures visibility into progress, risks, and outcomes for the vertical.
Manages resources, risks, and dependencies effectively.

Customer and Market Focus
Drives customer-centric strategies by understanding market trends, customer needs, and competitive dynamics in the vertical space.
Ensures products deliver consistent value, supporting customer satisfaction and retention goals.
Coordinates and participates in User Forums, Customer Insight Group, Key Account Development Program and any other customer facing activities in collaboration with the Commercial Office.
Drives and coordinates deal management with Commercial office while retaining the consistency within the Portfolio

Collaboration with Partnerships and Vendors
Governs relationships with vendors and technology partners to ensure alignment and value delivery.
Fosters partnerships that enhance product capabilities and business outcomes.


Qualifications
Qualifications
Experience:
Proven track record in managing Software as a Service (SaaS) products, preferably within a portfolio organization.
Strong background in strategic planning, execution, and performance optimization for SaaS solutions.


Skills:
Strategic thinking and ability to align initiatives with organizational priorities.
Strong analytical skills with experience in KPI monitoring and data-driven decision-making.
Leadership and collaboration skills to work across teams, stakeholders, and partners.
Proficiency in Agile/Program Increment (PI) planning frameworks and tools.


Education:
Bachelor’s degree in business, technology, or a related field. An MBA is a plus.

Competencies
Strategic Vision: Ability to set direction and prioritize key SaaS initiatives.
Execution Focus: Deliver on goals through effective planning and coordination.
Customer-Centric Mindset: Focus on delivering value to customers through the SaaS portfolio.
Collaboration: Strong interpersonal and communication skills to drive alignment across verticals and teams.

Summary
Currently recruiting for a Head of Operations Control Center (OCC). This falls within the Aviation/Airline Operations. Our client is a Global organization experiencing substantial growth. This opportunity is West of the GTA. If interested, please reach out and lets discuss this opportunity in greater detail.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.