Help Desk - end user support x14 - 202904

inical environments. Working as part of the Cyber Security and Digital Solutions (CSDS) division, these technicians will play a key role in deploying and maintaining end-user computers, refreshing hardware, and providing hands-on technical support to healthcare staff. The ideal candidates are motivated, dependable, and customer-focused IT professionals who thrive in active, fast-paced environments. A typical day involves supporting users directly within healthcare facilities—installing and configuring devices, troubleshooting issues, and ensuring systems operate efficiently. Candidates must hold an IT diploma from a recognized institution, be comfortable working on their feet throughout the day, and meet all immunization and background check requirements for working in a hospital setting. This is an excellent opportunity for recent IT graduates or early-career technicians to gain valuable field experience in a critical healthcare environment while supporting one of Nova Scotia’s most impactful digital transformation projects.

*** On-site in Halifax ***

Advantages
•Hands-on IT experience in a real healthcare setting, building strong technical and customer support skills.
•Career growth potential within Nova Scotia Health and exposure to large-scale enterprise IT systems.

Responsibilities
•Provide on-site and remote technical support within healthcare facilities.
•Deploy and configure new computers, accessories, and software.
•Refresh and replace existing hardware as part of lifecycle management.
•Troubleshoot and resolve user and device issues efficiently.
•Gather information from clients to support problem resolution.
•Document daily tasks, updates, and progress reports.
•Support additional IT activities as directed by the team lead or manager.


Qualifications
•IT diploma or equivalent credential from a recognized institution (e.g., NSCC, Eastern College, or university).
•Experience in customer service and on-site technical support.
•Strong understanding of desktop computing and user support practices.
•Excellent communication and interpersonal skills.
•Reliable, self-motivated, and able to work independently.
•Physically able to work on-site in healthcare facilities with frequent walking and standing.
•Must have a clear RCMP criminal record check and up-to-date immunizations (MMR, Tdap, Varicella).


Summary
If you're interested in learning more please submit your résumé and one of our senior Recruiters would be happy to give you a call to discuss further.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.