Help desk niveau 1

- Salary starting at $22/hr
- Full-time daytime position (the company is open from 7:00 a.m. to 11:00 p.m. and weekends from 8:00 a.m. to 8:00 p.m., rotating work schedule for a 37.5h/week)
- Live-in job in Laval, no more big-city traffic!
- Temporary contract of 3 to 4 months (possibility of permanent employment)

Responsibilities
- Configure and update the Windows 10 system in response to external customer requests
- Perform entry-level to intermediate technical interventions, analyze the source of problems and provide escalation services
- Configure and deploy images on all desktops and laptops
- Diagnose, categorize and identify the urgency and impact to the business and respond accordingly to all incidents and service requests.
- Achieve first-call resolution and ensure the highest level of customer satisfaction at all times.

Qualifications
- Strong interest and little experience in technical support
- Migration to Windows 10 and imaging machines
-Outstanding customer service, the clientele for this role is external
- Bilingualism required, as most customers are outside Quebec
- Meticulous work ethic and organizational skills

Summary
Is this role for you?
Temporary contract, quick start, salary of $22/hour, job in Laval

Don't wait any longer! Send your CV to elisabeth.parent@randstad.ca with the subject “Windows 10”.

We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.