HIRING NOW Remote Patient Support Specialists / Caseworkers ALL CANADA

Our Client operates across Canada.This company takes all reasonable means to limit the number of positions in Quebec that require knowledge of a language other than French, and only requires this where it is necessary and its existing bilingual employees are unable to fulfil these job duties.

Based on an assessment conducted by our client, it has been determined that this position requires candidates to be fluent in English (oral and written.


We are currently pipelining dedicated Patient Support Specialists / Caseworkers for temporary opportunities (with potential for extension and permanent employment).
In this remote role, you will work to resolve problems quickly, engage in conversations with a can-do attitude and deep empathy, and ensure that patients come first.

Please note: This posting is to pipeline talent for an upcoming project with a leading national pharmaceutical organization. We are actively reviewing resumes and pre-screening candidates in anticipation of the project's launch.

🚨 CRITICAL PREREQUISITES TO APPLY:

To be considered for this role, you MUST have a minimum of 2+ years of recent experience (within the last 7 years) in one of the following specific/ related roles: Patient Coordinator, Patient Care Specialist, Patient Medical Coordinator, Pharma Reimbursement or Patient Caseworker. Your resume must clearly reflect this experience. You must also be legally eligible to work full-time in Canada and possess excellent communication skills.

Mandatory Pre-Screening Questionnaire
To apply, you must submit your resume AND email your responses to the following questionnaire directly to jessica.yelozbek@randstad.ca.

Please note: You must meet all the criteria outlined below to be considered. If you do not meet these requirements, please do not submit an application. Only shortlisted talent who match the criteria will be contacted after a review of resume and questionnaire. (RESUME needs to have accurate data for each employment start (month /year)- end (month/ year) for EACH EMPLOYMENT. )

1- Exact Address: Please provide your full, detailed home address.

2- Language Proficiency: If you are located in Quebec or New Brunswick, can you confirm you have a 5/5 professional working proficiency in both English and French? (Note: Bilingualism is mandatory for QC/NB; English-only is accepted for other provinces).

3- Experience Check: Can you confirm you have 2+ years of recent experience (within the last 7 years) specifically in Patient Support, Patient Coordination, or Casework, and that this is clearly detailed on your resume?

4- Software Skills: Do you have experience working with CRM systems (such as Salesforce) and Microsoft Office?

5- Background Checks: Are you comfortable undergoing and clearing criminal and credit background checks (a strict requirement during the onboarding/offer stage)?

6- Vacation: Can you confirm you have no pre-booked vacations in the next 3 months?

7- Commitment: Are you comfortable committing to open end contract, understanding there is a possibility for extension or permanent hire?

8- Previous Experience: What specific day-to-day tasks did you handle in your most recent patient support/caseworker role?

9- Eligibility: Are you legally eligible to work full-time in Canada?

10- Remote Setup: Can you confirm you have a dedicated, quiet workspace, a highly stable internet connection, and are willing to complete an internet speed test via a provided link?

11- Availability: Are you fully available for the provided schedule (Monday-Friday, 8 am - 8 pm EST parameters) with no commitment concerns during the duration of your employment?

12- Accommodations: Do you require any accommodations during the recruitment process?

Advantages
What's in it for YOU:

100% Work-From-Home opportunity available anywhere in Canada.

Contract Term: Initial 6-10 week estimated temporary contract with potential for extension up to 16 weeks (or up to 6 months), plus considerable opportunity for permanent hire.

Competitive Compensation: Approximately $23.00 - $25.50/hr

Great Work-Life Balance: Monday-Friday schedules. Shifts fall between 8:00 am and 8:00 pm EST (Opportunities to work a standard 9:00 am - 5:00 pm EST shift, or an 8-hour shift ending at 8:00 pm EST for those seeking a later schedule).

Growth & Learning: Thorough training and onboarding program provided for remote employees.

Equipment: Home office equipment is provided as per company policy.

(RESUME needs to have accurate data for each employment start (month /year)- end (month/ year) for EACH EMPLOYMENT. )


Responsibilities
Clear Day-to-Day Expectations:

Patient Engagement: Serve as the primary, expert point of contact for patients. Make outbound and take inbound calls with empathy to educate patients on program services, injection training, pharmacy options, and their overall medication journey.

Reimbursement & Casework: Support patients and caregivers with the prompt completion of complex medical/insurance paperwork to ensure they gain access to required specialty medications. Explain prescription coverage clearly and answer questions using provided Q&A templates.

Coordination & Collaboration: Act as a critical liaison between patients, pharmacies, insurance companies, and internal Field Case Managers (FCMs). Proactively problem-solve obstacles to ensure timely medication access and manage prescription renewals.

Administrative Duties: Triage inquiries and requests from a shared email inbox, utilize chat functions to communicate with the team, accurately document all interactions in the CRM system, and manage adverse event reporting strictly following program standards.

Qualifications
What YOU bring to the role:

MANDATORY: 2+ years of recent, dedicated experience (within the last 7 years) as a Patient Caseworker, Patient Coordinator, or Patient Care Specialist.

MANDATORY: Legal eligibility to work full-time in Canada.

Language: Excellent communication skills in English for talent All Canada ( except -QC, NB )
Note : For candidates residing in Quebec or New Brunswick only : Bilingualism (English/French) is strictly required

Technical Skills: Tech-savvy with the ability to learn new software quickly. Experience with Microsoft Office and CRM systems (e.g., Salesforce) is highly preferred.

Soft Skills: Top-notch organizational and prioritization skills. You are proactive, adaptable, and capable of working autonomously in a fast-paced, remote environment with changing priorities.

Communication: Exceptional phone etiquette, active listening skills, and a friendly, patient-first mindset.

(RESUME needs to have accurate data for each employment start (month /year)- end (month/ year) for EACH EMPLOYMENT. )


Summary
If you meet the mandatory requirements and believe this Remote Patient Support Specialist / Caseworker opportunity is the perfect fit for you, please ensure your resume clearly reflects your patient casework experience and send your completed questionnaire to jessica.yelozbek@randstad.ca. As this is a pipelining initiative, only candidates who meet all criteria and complete the questionnaire will be contacted for next steps.


🚨 CRITICAL PREREQUISITES TO APPLY:

To be considered for this role, you MUST have a minimum of 2+ years of recent experience (within the last 7 years) in one of the following specific/ related roles: Patient Coordinator, Patient Care Specialist, Patient Medical Coordinator, Pharma Reimbursement or Patient Caseworker. Your resume must clearly reflect this experience. You must also be legally eligible to work full-time in Canada and possess excellent communication skills.

Mandatory Pre-Screening Questionnaire
To apply, you must submit your resume AND email your responses to the following questionnaire directly to jessica.yelozbek@randstad.ca.

Please note: You must meet all the criteria outlined below to be considered. If you do not meet these requirements, please do not submit an application. Only shortlisted talent who match the criteria will be contacted after a review of their resume and questionnaire.

(RESUME needs to have accurate data for each employment start (month /year)- end (month/ year) for EACH EMPLOYMENT. )


1- Exact Address: Please provide your full, detailed home address.

2- Language Proficiency: If you are located in Quebec or New Brunswick, can you confirm you have a 5/5 professional working proficiency in both English and French? (Note: Bilingualism is mandatory for QC/NB; English-only is accepted for other provinces).

3- Experience Check: Can you confirm you have 2+ years of recent experience (within the last 7 years) specifically in Patient Support, Patient Coordination, or Casework, and that this is clearly detailed on your resume?

4- Software Skills: Do you have experience working with CRM systems (such as Salesforce) and Microsoft Office?

5- Background Checks: Are you comfortable undergoing and clearing criminal and credit background checks (a strict requirement during the onboarding/offer stage)?

6- Vacation: Can you confirm you have no pre-booked vacations in the next 3 months?

7- Commitment: Are you comfortable committing to open end contract, understanding there is a possibility for extension or permanent hire?

8- Previous Experience: What specific day-to-day tasks did you handle in your most recent patient support/caseworker role?

9- Eligibility: Are you legally eligible to work full-time in Canada?

10- Remote Setup: Can you confirm you have a dedicated, quiet workspace, a highly stable internet connection, and are willing to complete an internet speed test via a provided link?

11- Availability: Are you fully available for the provided schedule (Monday-Friday, 8 am - 8 pm EST parameters) with no commitment concerns during the duration of your employment?

12- Accommodations: Do you require any accommodations during the recruitment process?



Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.