We are seeking a proactive and analytically-driven HR Business Analyst to join the Global Escalations team within the Learning & Development function. This is a highly visible, one-year contract opportunity to support the enterprise-wide Mandatory Training Program. The role focuses on improving and executing mandatory training reporting, escalations, and issue resolution across all lines of business.
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This position is primarily remote, but candidates must be located in the Greater Toronto Area (GTA) or close proximity and have the flexibility to go to the office in Toronto a few times a year if needed. The role offers excellent exposure to various levels of the organization and a chance to drive process innovation.
You will act as an expert in data analysis, regularly monitoring employee completion rates for mandatory compliance training, pulling detailed reports on both completes and overdues, and distributing daily status reports to stakeholders at all levels. Furthermore, you will be key in managing and resolving escalated learner inquiries and issues related to online training and the Learning Management System (LMS), ensuring a positive learner experience while balancing critical regulatory and business needs.
Advantages
High Visibility and Impact: This role provides an opportunity to support a critical enterprise process redevelopment, offering exceptional exposure across different organizational levels.
Process Improvement: A chance to innovate and drive process improvement using tools like Power Automate, enhancing efficiency in reporting and escalations.
Skill Development: Great opportunity to deepen your analytical skills, especially in manipulating large datasets, and gain a strong understanding of a complex, cross-border corporate training environment.
Work Arrangement: The position is primarily remote (within the GTA area), offering flexibility.
Competitive Pay
Responsibilities
Reporting & Data Analysis (Key Focus):
Execute the daily Mandatory training reporting and escalation process.
Monitor employee completion of Mandatory compliance training.
Pull detailed completion and overdue reports for all organizational levels.
Distribute daily status reports and completion metrics reports to stakeholders.
Assist in the analysis of trends that emerge from reporting and participate in developing recommendations for enhancement or remediation.
Ensure training records are archived in compliance with global regulatory requirements.
Issue Resolution & Process Management:
Respond to and resolve escalated learner inquiries or issues via the HR Help Desk tool, meeting prescribed service level agreements.
Collaborate with peers to investigate, recommend, and implement changes to monitoring, follow-up, and escalation processes.
Act as a subject matter expert on the Learning Management System (LMS) and online learning to support partners and resolve course-related problems.
Manage and deliver on all removal and exception requests in strict adherence to procedures and regulatory requirements.
Qualifications
Must-Have Technical & Experience:
Reporting Experience: 1–2 years of experience in a reporting function, including exporting data from reporting systems and manipulating it in Excel.
Advanced Excel: Strong skills in MS Excel, including VLOOKUPs, pivot tables, conditional formatting, and mail merges.
Training/LMS Knowledge: 1–2+ years of experience in a training environment with a strong understanding of Learning Management Systems (LMS) and online training.
Risk & Regulatory Knowledge: Knowledge of risk management environment, standards, and regulations, with an understanding of the impacts of regulation on training.
Computer Application Skills: Exposure to an automation platform (e.g., Power Automate) and proficiency in MS Office (PowerPoint).
Must-Have Core Skills:
Analytical Skills: Very strong analytical skills with the ability to look at data and identify big-picture trends and issues.
Problem-Solving: Strong problem-solving skills focused on improving the learner experience while balancing regulatory and business needs.
Communication: Excellent business writing, interpersonal, and presentation skills with an ability to engage and influence collaborative decisions.
Nice-to-Have:
Basic knowledge of the compliance, legal, and regulatory environment, enterprise governance framework, and organizational policies.
Prior experience with Power Automate at a user level.
Summary
If you are interested in the HR analyst role please apply online today! It is a great opportunity.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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We are seeking a proactive and analytically-driven HR Business Analyst to join the Global Escalations team within the Learning & Development function. This is a highly visible, one-year contract opportunity to support the enterprise-wide Mandatory Training Program. The role focuses on improving and executing mandatory training reporting, escalations, and issue resolution across all lines of business.
This position is primarily remote, but candidates must be located in the Greater Toronto Area (GTA) or close proximity and have the flexibility to go to the office in Toronto a few times a year if needed. The role offers excellent exposure to various levels of the organization and a chance to drive process innovation.
You will act as an expert in data analysis, regularly monitoring employee completion rates for mandatory compliance training, pulling detailed reports on both completes and overdues, and distributing daily status reports to stakeholders at all levels. Furthermore, you will be key in managing and resolving escalated learner inquiries and issues related to online training and the Learning Management System (LMS), ensuring a positive learner experience while balancing critical regulatory and business needs.
...
Advantages
High Visibility and Impact: This role provides an opportunity to support a critical enterprise process redevelopment, offering exceptional exposure across different organizational levels.
Process Improvement: A chance to innovate and drive process improvement using tools like Power Automate, enhancing efficiency in reporting and escalations.
Skill Development: Great opportunity to deepen your analytical skills, especially in manipulating large datasets, and gain a strong understanding of a complex, cross-border corporate training environment.
Work Arrangement: The position is primarily remote (within the GTA area), offering flexibility.
Competitive Pay
Responsibilities
Reporting & Data Analysis (Key Focus):
Execute the daily Mandatory training reporting and escalation process.
Monitor employee completion of Mandatory compliance training.
Pull detailed completion and overdue reports for all organizational levels.
Distribute daily status reports and completion metrics reports to stakeholders.
Assist in the analysis of trends that emerge from reporting and participate in developing recommendations for enhancement or remediation.
Ensure training records are archived in compliance with global regulatory requirements.
Issue Resolution & Process Management:
Respond to and resolve escalated learner inquiries or issues via the HR Help Desk tool, meeting prescribed service level agreements.
Collaborate with peers to investigate, recommend, and implement changes to monitoring, follow-up, and escalation processes.
Act as a subject matter expert on the Learning Management System (LMS) and online learning to support partners and resolve course-related problems.
Manage and deliver on all removal and exception requests in strict adherence to procedures and regulatory requirements.
Qualifications
Must-Have Technical & Experience:
Reporting Experience: 1–2 years of experience in a reporting function, including exporting data from reporting systems and manipulating it in Excel.
Advanced Excel: Strong skills in MS Excel, including VLOOKUPs, pivot tables, conditional formatting, and mail merges.
Training/LMS Knowledge: 1–2+ years of experience in a training environment with a strong understanding of Learning Management Systems (LMS) and online training.
Risk & Regulatory Knowledge: Knowledge of risk management environment, standards, and regulations, with an understanding of the impacts of regulation on training.
Computer Application Skills: Exposure to an automation platform (e.g., Power Automate) and proficiency in MS Office (PowerPoint).
Must-Have Core Skills:
Analytical Skills: Very strong analytical skills with the ability to look at data and identify big-picture trends and issues.
Problem-Solving: Strong problem-solving skills focused on improving the learner experience while balancing regulatory and business needs.
Communication: Excellent business writing, interpersonal, and presentation skills with an ability to engage and influence collaborative decisions.
Nice-to-Have:
Basic knowledge of the compliance, legal, and regulatory environment, enterprise governance framework, and organizational policies.
Prior experience with Power Automate at a user level.
Summary
If you are interested in the HR analyst role please apply online today! It is a great opportunity.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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