We're looking for one detail-oriented and collaborative HR Analyst for a one-year contract within a large organization's Enterprise Learning & Development function. This role is crucial for managing and resolving escalated inquiries related to online courses and the Learning Management System (LMS). You will act as a key support ensuring a seamless learner experience across the entire organization.
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The position offers a competitive hourly rate of $31.03 and is primarily remote. However, candidates must be located in the Greater Toronto Area (GTA) or close by and have the flexibility to travel to the downtown Toronto office a few times a year as needed.
Your daily work will involve managing a high volume of cases (targeting around 20 per day) within a ticketing system, troubleshooting technical issues related to online training and the LMS, and collaborating with various HR and business partners to implement solutions. This role requires a strong understanding of online learning processes, a commitment to accuracy, and the ability to work effectively in a regulated environment.
Advantages
Exceptional Exposure: Gain great exposure across different levels and business units within a large enterprise, expanding your professional network and understanding of organizational structure.
Skill Development: Excellent opportunity to learn a variety of new skills related to large-scale L&D operations, issue management, and regulatory compliance.
Team Culture: Join a friendly, collaborative, and kind team of 5 that prioritizes inclusion and helps each other succeed.
Flexibility: The role is primarily remote (within the GTA), offering work-life flexibility with minimal required travel to the Toronto office.
Impactful Role: Your contributions directly ensure the effective delivery of essential employee learning, which is critical to business objectives.
Responsibilities
L&D Issue Management:
Resolve Escalations: Respond to and resolve escalated learner inquiries or issues using the ServiceNow (or similar) ticketing tool, ensuring adherence to prescribed service level agreements (SLAs) with a goal of around 20 cases per day.
Troubleshooting: Support individual learners by troubleshooting issues, providing clear options, and finding appropriate resolutions for online training and LMS technology problems.
Reporting & Analysis: Monitor and assist in the reporting of trends in training escalations, and analyze data to develop recommendations for course/process enhancement and remediation.
Process & Compliance:
SME Support: Act as a subject matter expert (SME) in the LMS and online learning, supporting learners and L&D partners with recommendations and problem resolution.
Documentation: Collaborate with peers to implement updates to troubleshooting knowledge base articles.
Regulatory Adherence: Manage and process all removal and exception requests, strictly adhering to established procedures and regulatory requirements.
Qualifications
Must-Have:
Experience: A minimum of two (2) years of related experience in a training environment with a strong understanding of Learning Management Systems (LMS) and online training.
Problem-Solving: Strong problem-solving skills with an emphasis on balancing learner experience with regulatory and business needs.
Attention to Detail: Excellent research investigative skills and attention to detail for case management and data accuracy.
Communication: Excellent business writing, interpersonal, and presentation skills to effectively collaborate and influence decisions.
Technical Proficiency: Strong skills in MS Office (Word, Excel, Outlook).
Environment: Experience working in a regulatory environment.
Education: Bachelor's degree or equivalent work experience.
Nice-to-Have:
Knowledge of an LMS and basic SharePoint functionality.
Previous experience using a ticketing system (e.g., ServiceNow).
Summary
Are you interested in the HR analyst role? please apply online today! www.randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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We're looking for one detail-oriented and collaborative HR Analyst for a one-year contract within a large organization's Enterprise Learning & Development function. This role is crucial for managing and resolving escalated inquiries related to online courses and the Learning Management System (LMS). You will act as a key support ensuring a seamless learner experience across the entire organization.
The position offers a competitive hourly rate of $31.03 and is primarily remote. However, candidates must be located in the Greater Toronto Area (GTA) or close by and have the flexibility to travel to the downtown Toronto office a few times a year as needed.
Your daily work will involve managing a high volume of cases (targeting around 20 per day) within a ticketing system, troubleshooting technical issues related to online training and the LMS, and collaborating with various HR and business partners to implement solutions. This role requires a strong understanding of online learning processes, a commitment to accuracy, and the ability to work effectively in a regulated environment.
Advantages
...
Exceptional Exposure: Gain great exposure across different levels and business units within a large enterprise, expanding your professional network and understanding of organizational structure.
Skill Development: Excellent opportunity to learn a variety of new skills related to large-scale L&D operations, issue management, and regulatory compliance.
Team Culture: Join a friendly, collaborative, and kind team of 5 that prioritizes inclusion and helps each other succeed.
Flexibility: The role is primarily remote (within the GTA), offering work-life flexibility with minimal required travel to the Toronto office.
Impactful Role: Your contributions directly ensure the effective delivery of essential employee learning, which is critical to business objectives.
Responsibilities
L&D Issue Management:
Resolve Escalations: Respond to and resolve escalated learner inquiries or issues using the ServiceNow (or similar) ticketing tool, ensuring adherence to prescribed service level agreements (SLAs) with a goal of around 20 cases per day.
Troubleshooting: Support individual learners by troubleshooting issues, providing clear options, and finding appropriate resolutions for online training and LMS technology problems.
Reporting & Analysis: Monitor and assist in the reporting of trends in training escalations, and analyze data to develop recommendations for course/process enhancement and remediation.
Process & Compliance:
SME Support: Act as a subject matter expert (SME) in the LMS and online learning, supporting learners and L&D partners with recommendations and problem resolution.
Documentation: Collaborate with peers to implement updates to troubleshooting knowledge base articles.
Regulatory Adherence: Manage and process all removal and exception requests, strictly adhering to established procedures and regulatory requirements.
Qualifications
Must-Have:
Experience: A minimum of two (2) years of related experience in a training environment with a strong understanding of Learning Management Systems (LMS) and online training.
Problem-Solving: Strong problem-solving skills with an emphasis on balancing learner experience with regulatory and business needs.
Attention to Detail: Excellent research investigative skills and attention to detail for case management and data accuracy.
Communication: Excellent business writing, interpersonal, and presentation skills to effectively collaborate and influence decisions.
Technical Proficiency: Strong skills in MS Office (Word, Excel, Outlook).
Environment: Experience working in a regulatory environment.
Education: Bachelor's degree or equivalent work experience.
Nice-to-Have:
Knowledge of an LMS and basic SharePoint functionality.
Previous experience using a ticketing system (e.g., ServiceNow).
Summary
Are you interested in the HR analyst role? please apply online today! www.randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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