We are seeking a detail-oriented and learner-focused HR Business Analyst I to join our Enterprise Learning and Development (L&D) team. This role is responsible for the triage and resolution of escalated L&D course and platform issues across the bank. You will ensure a high-quality learner experience by providing timely resolutions to inquiries and monitoring technical issues within our online training and Learning Management System (LMS) environments. This is a contract position running through October 2026.
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Work Location: Primarily Remote (Candidates must reside in the GTA or within a close proximity to the GTA for occasional onsite meetings/requirements).
Start Date: ASAP (January).
Schedule: Monday to Friday, Core Business Hours.
Reporting to the Team Manager of Global Escalations, you will support a variety of business programs, project teams, and colleagues enterprise-wide. This role is a blend of technical troubleshooting, data analysis, and high-touch customer service. You will manage approximately 20 cases per day, working within a friendly and highly inclusive team of five that prides itself on mutual support and kindness.
Advantages
High Exposure: Gain a broad understanding of the bank’s operations and interact with employees across all levels of the organization.
Inclusive Culture: Join a team that prioritizes inclusion, kindness, and helping one another succeed.
Skill Development: Opportunity to learn a variety of HR tools and develop specialized expertise in global learning technology.
Flexible Work: Primarily remote work structure with a stable Monday to Friday schedule.
Responsibilities
L&D Issue Management
Triage & Resolution: Respond to and resolve escalated learner inquiries and platform issues using the ServiceNow ticketing tool within prescribed Service Level Agreements (SLAs).
Troubleshooting: Support individual learners by providing clear options, troubleshooting technical hurdles, and finding appropriate resolutions for online training.
Trend Monitoring: Assist in the monitoring and reporting of trends within training escalations to identify systemic issues.
Data Analysis: Analyze emerging trends from reports and participate in the development of recommendations for remediation or process enhancement.
Accuracy: Evaluate HR data sources for accuracy and appropriateness to ensure reliable reporting.
Process & Procedures
Knowledge Management: Collaborate with peers to implement updates to troubleshooting "knowledge base" articles.
Compliance: Manage removal and exception requests for training, ensuring strict adherence to internal procedures and regulatory requirements.
Subject Matter Expertise: Act as a subject matter expert in LMS and online learning to assist L&D partners in making informed recommendations.
Qualifications
Mandatory Requirements
Experience: 1–2 years of related experience in a training environment with a strong understanding of Learning Management Systems (LMS) and online training.
Technical Skills: Proficiency in MS Office (Word, Excel, Outlook).
Analytical Skills: Excellent research and investigative skills with a high degree of attention to detail.
Problem-Solving: Strong ability to balance learner experience with regulatory and business requirements.
Communication: Excellent business writing and interpersonal skills; ability to engage and influence collaborative decisions.
Organization: Ability to manage multiple projects and conflicting priorities in a fast-paced, high-volume environment (targeting ~20 cases/day).
Education: Bachelor’s degree or equivalent related work experience.
Preferred Qualifications
Prior experience with ticketing systems (specifically ServiceNow).
Basic knowledge of SharePoint.
Experience working within a highly regulatory environment.
Summary
If you have a passion for high-volume hiring and a desire to contribute to a leading financial institution, we encourage you to apply. This is an excellent opportunity to develop your career and make a significant impact
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
We are seeking a detail-oriented and learner-focused HR Business Analyst I to join our Enterprise Learning and Development (L&D) team. This role is responsible for the triage and resolution of escalated L&D course and platform issues across the bank. You will ensure a high-quality learner experience by providing timely resolutions to inquiries and monitoring technical issues within our online training and Learning Management System (LMS) environments. This is a contract position running through October 2026.
Work Location: Primarily Remote (Candidates must reside in the GTA or within a close proximity to the GTA for occasional onsite meetings/requirements).
Start Date: ASAP (January).
Schedule: Monday to Friday, Core Business Hours.
Reporting to the Team Manager of Global Escalations, you will support a variety of business programs, project teams, and colleagues enterprise-wide. This role is a blend of technical troubleshooting, data analysis, and high-touch customer service. You will manage approximately 20 cases per day, working within a friendly and highly inclusive team of five that prides itself on mutual support and kindness.
Advantages
...
High Exposure: Gain a broad understanding of the bank’s operations and interact with employees across all levels of the organization.
Inclusive Culture: Join a team that prioritizes inclusion, kindness, and helping one another succeed.
Skill Development: Opportunity to learn a variety of HR tools and develop specialized expertise in global learning technology.
Flexible Work: Primarily remote work structure with a stable Monday to Friday schedule.
Responsibilities
L&D Issue Management
Triage & Resolution: Respond to and resolve escalated learner inquiries and platform issues using the ServiceNow ticketing tool within prescribed Service Level Agreements (SLAs).
Troubleshooting: Support individual learners by providing clear options, troubleshooting technical hurdles, and finding appropriate resolutions for online training.
Trend Monitoring: Assist in the monitoring and reporting of trends within training escalations to identify systemic issues.
Data Analysis: Analyze emerging trends from reports and participate in the development of recommendations for remediation or process enhancement.
Accuracy: Evaluate HR data sources for accuracy and appropriateness to ensure reliable reporting.
Process & Procedures
Knowledge Management: Collaborate with peers to implement updates to troubleshooting "knowledge base" articles.
Compliance: Manage removal and exception requests for training, ensuring strict adherence to internal procedures and regulatory requirements.
Subject Matter Expertise: Act as a subject matter expert in LMS and online learning to assist L&D partners in making informed recommendations.
Qualifications
Mandatory Requirements
Experience: 1–2 years of related experience in a training environment with a strong understanding of Learning Management Systems (LMS) and online training.
Technical Skills: Proficiency in MS Office (Word, Excel, Outlook).
Analytical Skills: Excellent research and investigative skills with a high degree of attention to detail.
Problem-Solving: Strong ability to balance learner experience with regulatory and business requirements.
Communication: Excellent business writing and interpersonal skills; ability to engage and influence collaborative decisions.
Organization: Ability to manage multiple projects and conflicting priorities in a fast-paced, high-volume environment (targeting ~20 cases/day).
Education: Bachelor’s degree or equivalent related work experience.
Preferred Qualifications
Prior experience with ticketing systems (specifically ServiceNow).
Basic knowledge of SharePoint.
Experience working within a highly regulatory environment.
Summary
If you have a passion for high-volume hiring and a desire to contribute to a leading financial institution, we encourage you to apply. This is an excellent opportunity to develop your career and make a significant impact
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
