HVAC Technical Support Specialist

What You’ll Do:
- Provide expert troubleshooting and technical support to technicians via phone, email, Microsoft Teams, and on-site visits.
- Assist contractors with complex installations and system commissioning.
- Offer practical, real-world solutions to keep projects moving smoothly and customers fully satisfied.
- Occasionally step into the field—without the physical strain of full-time fieldwork.
- Work primarily out of Edmonton, with reimbursed travel across Alberta and occasional support for our Calgary office.

📍 Location: Edmonton, AB (travel across Alberta required)
💵 Compensation: $75,000–$95,000/year + Bonus
🕒 Schedule: Full-Time Monday–Friday
📅 Position Type: Permanent Office-Based with Field Travel

Advantages
🎁 What’s In It for You:
- A competitive salary ranging from $75,000–$95,000, depending on your experience
- Bonus opportunities tied to performance and results
- Comprehensive health and dental benefits to keep you covered
- Access to a Group RRSP plan after one year of employment
- Two weeks of vacation to start, with the possibility of more for experienced hires
- Mileage and travel expenses fully reimbursed
- A consistent Monday to Friday schedule designed to support work-life balance

Responsibilities
🔧 Your Core Responsibilities:
- Act as a go-to resource for technicians and contractors in need of technical support
- Diagnose and resolve issues with VRF/VRV systems, controls, electronics, and complex installations
- Assist with commissioning and service work both remotely and during occasional site visits
- Lead and support technical training sessions via Microsoft Teams or in person
- Collaborate with sales and engineering teams to identify and resolve product-related challenges
- Create and maintain detailed documentation and reports using Microsoft Office (Word, Excel, Outlook) and other tools

Qualifications
✅ What You’ll Bring
- A Journeyman Refrigeration Mechanic certification (required)
- 5+ years of practical HVAC field experience
- Strong understanding of wiring, controls, and electronic systems
- Excellent communication and teamwork skills
- Experience mentoring apprentices or coaching colleagues is a valuable asset
- Proficiency with computers, Microsoft Office, and virtual collaboration tools
- A valid driver’s license and reliable vehicle (all travel expenses reimbursed)
- Bonus qualifications: VRF/VRV system experience, AutoCAD knowledge, First Aid, Fall Protection, or Forklift certification

Summary
✉️ How to Apply
Ready to keep your HVAC expertise sharp while reducing the physical strain—and still making a real difference?
Send your resume to renee.paul@randstad.ca with the subject line: HVAC Technical Support Specialist,
or simply apply through this posting.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.