Internal Coordinator – Client Service

Our client in Knowlton, QC, is a global leader in product innovation, manufacturing, and packaging for the world's most reputable beauty, health, and home-care brands.

Become the Operational Core of Our Customer Service Team
Do you thrive in administrative management, data integrity, and cross-functional coordination? Our client, a leading manufacturing company, is seeking an organized and proactive Internal Coordinator – Client Service to join their team. In this pivotal role, you will manage the administrative and operational journey of customer orders from initial entry to production release. As an Internal Coordinator – Client Service, you will act as the crucial link between internal operations and client service, empowering the account management team to focus entirely on building strong client relationships.

Why Choose This Opportunity?

•Optimized and Impactful Role: This position comes from a strategic team realignment designed to maximize transactional efficiency and operational support.
•Interdepartmental Synergy: You will collaborate daily with Planning, Supply Chain, Logistics, and Finance.
•Professional Environment: Work within a structured, dynamic, and reliable team setting that promotes continuous process improvement.

✨ We believe that our people are our strength. If you are a passionate leader who thrives in a collaborative, fast-paced environment, we’d love to meet you.

Advantages
• A fun and dynamic environment that welcomes diversity in all its forms, talent, ideas, and creativity;
• Vacation: 3 weeks upon hiring;
• Comprehensive insurance including vision, dental, travel, and more
• Short- and long-term disability insurance
• Telemedicine/telepharmacy
• RRSP: We contribute up to 4% of your salary, matching your contribution
• Bonus: Access to a bonus program based on our success as a company and on your personal goals achieved
• On-site cafeteria for convenient and pleasant lunch breaks
• Internal mobility and career development opportunities to develop your potential

Responsibilities
A Day in the Life as an Internal Coordinator – Client Service:

Your core responsibilities will include:
•Managing the full cycle of order management within the ERP system, from data entry to production release.
•Validating and maintaining the total integrity of order-related data, including products, quantities, lead times, and costs.
•Serving as the internal point of reference for complex or non-standard orders, ensuring process adherence.
•Handling ongoing transactional and administrative activities to support the client service department.
•Identifying and reporting any discrepancies or constraints that could impact execution, assisting actively in problem-solving.
•Contributing to the standardization of work methods and ensuring data reliability across all internal systems.


Qualifications
To achieve success as an Internal Coordinator – Client Service, you should bring:
•Education: College diploma in Business Administration, Logistics, or a related field; a Bachelor’s degree is considered a valuable asset.
•Experience: A minimum of 3 years of experience in an administrative, data entry, or order management role, preferably in a manufacturing environment.
•Tech-Savviness: Proficiency in Microsoft Excel and Microsoft 365 tools , with ERP system experience (AS400 or equivalent) being a significant asset.
•Language Skills: Mandatory bilingualism (French and English), both spoken and written, due to frequent interactions with internal colleagues and external clients.
•Core Strengths: Strong business acumen, sharp attention to detail, autonomy, and efficient priority management.


Summary
Application instructions:
I would love to hear from you! If this Internal Coordinator – Client Service position in Knowlton, QC sounds like an interesting opportunity, please apply, and/or send us your resume to andres.velilla@randstad.ca

How to apply:
1) email your resume to andres.velilla@randstad.ca
2) apply online at randstad.ca
3) connect through LinkedIn: https://www.linkedin.com/in/andresvelilla/

Randstad is the largest employment agency in Canada, and each consultant is specialized in his or her field. In addition to providing you with information on your job search, they will be able to advise you on how to find a job that matches your skills.

Randstad is an equal opportunity employer. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.

Background:
kdc/one is a trusted, global provider of value-added solutions to many of the world’s leading brands in the beauty, personal care, and home care categories.

We partner closely with customers as a critical enabler of their success through ideation, formulation, design, packaging and manufacturing of products.

Every year, we help develop and manufacture products for brands sold in countries all over the world.

kdc/one is an equal opportunity employer. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.

REASON FOR WORKING KNOWLTON, QC:
• Here is the perfect balance. The dynamic balance that we all seek between the realization of our personal and professional dreams. The balance between proximity to major centers, with all the urbanity they provide, and rurality with its generous nature and diversified activities.
• Here, 40,000 students learn and develop skills through nearly 900 post-secondary programs and training and more than 100 vocational training programs. A wealth that generates creativity, a taste for going beyond and opening up to the world.
• Here, it is also health through the practice of activities of all kinds and through healthy lifestyles. Here, the playground is huge and nearby: peaks, trails, rivers, lakes, infrastructures and sports clubs. Whether you are a Sunday athlete or a high level athlete, you will find something to keep you in shape!
• Here, the landscapes of the Townships are varied and its nature is generous: lakes, rivers, mountains, vines, marshes, conifers, deciduous trees, valleys. Our bucolic landscapes encourage contemplation and letting go. In the fall, the landscapes ignite to create a panorama typical of southern Quebec.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.