HVAC Technical Support Specialist (Journeyman Refrigeration Certified)
📍 Location: Edmonton, AB (travel across Alberta required)
💵 Salary: $75,000–$95,000/year + Bonus
🕒 Schedule: Full-Time Monday–Friday
📅 Position Type: Permanent Office-Based with Field Travel
Step into a New Challenge:
...
Are you ready to leverage your years of on-the-tools experience in a new way? This role offers the chance to use your technical expertise without the daily physical demands of rooftops and ladders. Instead, you’ll guide and support technicians as they tackle complex challenges—helping them succeed while showcasing your industry knowledge.
About the Role:
This is not an IT job. We’re looking for a licensed Journeyman Refrigeration Mechanic with extensive field experience who’s ready to transition into a support-focused position.
As an HVAC Technical Support Specialist, you’ll:
- Provide troubleshooting expertise to technicians via phone, email, Teams, and site visits when required.
- Support contractors through complex installations and system commissioning.
- Deliver real-world solutions that help projects stay on track and customers stay satisfied.
- Occasionally roll up your sleeves in the field—but without the wear and tear of daily hands-on labour.
- This position is primarily based in Edmonton, with travel across Alberta (fully reimbursed) and occasional support for the Calgary office.
Advantages
🎁 Why You’ll Love This Role
- Competitive salary range of $75,000–$95,000, based on your experience
- Performance-based bonus opportunities
- Comprehensive health and dental coverage
- Access to a Group RRSP plan (eligibility after 1 year)
- Two weeks of vacation to start, with flexibility for experienced candidates
- Full mileage and travel costs reimbursed
- Steady Monday to Friday schedule that supports a healthy work-life balance
Responsibilities
🔧 Your Key Responsibilities
- Serve as a trusted resource for technicians and contractors seeking technical assistance
- Provide troubleshooting expertise on VRF/VRV systems, controls, electronics, and installation challenges
- Support commissioning and service activities both remotely and during site visits
- Deliver and facilitate technical training sessions through Microsoft Teams or in person
- Partner with the sales and engineering teams to address and resolve product concerns
- Prepare and maintain accurate documentation using Microsoft Office (Word, Excel, Outlook) and related tools
Qualifications
✅ What You’ll Bring to the Team
- A Journeyman Refrigeration Mechanic certification (mandatory)
- 5+ years of hands-on HVAC field experience
- Solid knowledge of wiring, controls, and electronic systems
- Strong communication skills with the ability to work well with others
- Background in training apprentices or coaching peers is a strong asset
- Comfortable using computers, Microsoft Office, and virtual meeting tools
- A valid driver’s license and dependable vehicle (all travel costs covered)
- Nice-to-have extras: VRF/VRV expertise, AutoCAD exposure, First Aid, Fall Protection, or Forklift certification
Summary
✉️ How to Apply
Ready to keep your HVAC expertise sharp while reducing the physical strain—and still making a real difference?
Send your resume to renee.paul@randstad.ca with the subject line: HVAC Technical Support Specialist,
or simply apply through this posting.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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HVAC Technical Support Specialist (Journeyman Refrigeration Certified)
📍 Location: Edmonton, AB (travel across Alberta required)
💵 Salary: $75,000–$95,000/year + Bonus
🕒 Schedule: Full-Time Monday–Friday
📅 Position Type: Permanent Office-Based with Field Travel
Step into a New Challenge:
Are you ready to leverage your years of on-the-tools experience in a new way? This role offers the chance to use your technical expertise without the daily physical demands of rooftops and ladders. Instead, you’ll guide and support technicians as they tackle complex challenges—helping them succeed while showcasing your industry knowledge.
About the Role:
This is not an IT job. We’re looking for a licensed Journeyman Refrigeration Mechanic with extensive field experience who’s ready to transition into a support-focused position.
As an HVAC Technical Support Specialist, you’ll:
- Provide troubleshooting expertise to technicians via phone, email, Teams, and site visits when required.
- Support contractors through complex installations and system commissioning.
- Deliver real-world solutions that help projects stay on track and customers stay satisfied.
...
- Occasionally roll up your sleeves in the field—but without the wear and tear of daily hands-on labour.
- This position is primarily based in Edmonton, with travel across Alberta (fully reimbursed) and occasional support for the Calgary office.
Advantages
🎁 Why You’ll Love This Role
- Competitive salary range of $75,000–$95,000, based on your experience
- Performance-based bonus opportunities
- Comprehensive health and dental coverage
- Access to a Group RRSP plan (eligibility after 1 year)
- Two weeks of vacation to start, with flexibility for experienced candidates
- Full mileage and travel costs reimbursed
- Steady Monday to Friday schedule that supports a healthy work-life balance
Responsibilities
🔧 Your Key Responsibilities
- Serve as a trusted resource for technicians and contractors seeking technical assistance
- Provide troubleshooting expertise on VRF/VRV systems, controls, electronics, and installation challenges
- Support commissioning and service activities both remotely and during site visits
- Deliver and facilitate technical training sessions through Microsoft Teams or in person
- Partner with the sales and engineering teams to address and resolve product concerns
- Prepare and maintain accurate documentation using Microsoft Office (Word, Excel, Outlook) and related tools
Qualifications
✅ What You’ll Bring to the Team
- A Journeyman Refrigeration Mechanic certification (mandatory)
- 5+ years of hands-on HVAC field experience
- Solid knowledge of wiring, controls, and electronic systems
- Strong communication skills with the ability to work well with others
- Background in training apprentices or coaching peers is a strong asset
- Comfortable using computers, Microsoft Office, and virtual meeting tools
- A valid driver’s license and dependable vehicle (all travel costs covered)
- Nice-to-have extras: VRF/VRV expertise, AutoCAD exposure, First Aid, Fall Protection, or Forklift certification
Summary
✉️ How to Apply
Ready to keep your HVAC expertise sharp while reducing the physical strain—and still making a real difference?
Send your resume to renee.paul@randstad.ca with the subject line: HVAC Technical Support Specialist,
or simply apply through this posting.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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