Our client is seeking a bilingual (French and English) IT Service Desk Analyst to work on site in Calgary, providing first level technical support to it's internal employees. You will diagnose hardware and software issues, log and track requests, install and support desktops, laptops, and peripherals, and deliver deskside assistance when remote
...
resolution is not possible, all while maintaining high customer service standards and contributing to the knowledge base. Candidates should have an IT diploma or degree, at least one year of recent service desk experience, and three or more years of customer service experience, along with strong communication skills and the ability to support users at all organizational levels.
*** Candidates must be fluent in French and English ***
*** On-site in Calgary ***
*** 12 month contract to start ***
*** Full Time contract, 37.5 hours a week ***
Advantages
•Hands-on experience: Build strong technical and deskside support skills.
•Bilingual growth: Use French and English daily to boost career opportunities.
Responsibilities
•Provide first-level investigation and diagnosis for hardware and software issues
•Log all user interactions (incoming and outgoing) into the call-management system
•Establish a course of action to correct issues, provide information to users
•Install, move or set up, and provide ongoing support and troubleshooting assistance to all employees for desktop, laptop and/or peripherals
•Provide deskside support for calls that cannot be resolved over the telephone or via remote management
•Deliver the highest quality of customer service to the users within service levels
•Participate in the creation and ongoing maintenance of a knowledge base on technical issues
•Other related activities and deliverable, as required
Qualifications
•Fluently bilingual in both French and English
•University degree or a college diploma in information technology
•A minimum of one (1) year of recent work experience in an information technology service desk, operational environment
•A minimum of three (3) years of demonstrated customer service experience
•Excellent customer service skills
•Demonstrated experience interacting with individuals at various levels in an organization
Summary
If you're interested in learning more please submit your résumé and one of our senior Recruiters would be happy to give you a call to discuss further.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Our client is seeking a bilingual (French and English) IT Service Desk Analyst to work on site in Calgary, providing first level technical support to it's internal employees. You will diagnose hardware and software issues, log and track requests, install and support desktops, laptops, and peripherals, and deliver deskside assistance when remote resolution is not possible, all while maintaining high customer service standards and contributing to the knowledge base. Candidates should have an IT diploma or degree, at least one year of recent service desk experience, and three or more years of customer service experience, along with strong communication skills and the ability to support users at all organizational levels.
*** Candidates must be fluent in French and English ***
*** On-site in Calgary ***
*** 12 month contract to start ***
*** Full Time contract, 37.5 hours a week ***
Advantages
•Hands-on experience: Build strong technical and deskside support skills.
•Bilingual growth: Use French and English daily to boost career opportunities.
Responsibilities
•Provide first-level investigation and diagnosis for hardware and software issues
...
•Log all user interactions (incoming and outgoing) into the call-management system
•Establish a course of action to correct issues, provide information to users
•Install, move or set up, and provide ongoing support and troubleshooting assistance to all employees for desktop, laptop and/or peripherals
•Provide deskside support for calls that cannot be resolved over the telephone or via remote management
•Deliver the highest quality of customer service to the users within service levels
•Participate in the creation and ongoing maintenance of a knowledge base on technical issues
•Other related activities and deliverable, as required
Qualifications
•Fluently bilingual in both French and English
•University degree or a college diploma in information technology
•A minimum of one (1) year of recent work experience in an information technology service desk, operational environment
•A minimum of three (3) years of demonstrated customer service experience
•Excellent customer service skills
•Demonstrated experience interacting with individuals at various levels in an organization
Summary
If you're interested in learning more please submit your résumé and one of our senior Recruiters would be happy to give you a call to discuss further.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
