Key Account Lead

• A competitive annual salary between 106K$ and 132K$
• Profit sharing and an employee share purchase plan
• A hybrid work model: 3 days in the office (2 fixed + 1 flexible)
• A full range of benefits: group insurance, telemedicine, and an employer-supported retirement plan
• An annual allowance to spend on goods and services of your choice
• A yearly wellness program and employee assistance program
• A collaborative, respectful, and people-centered workplace

Your Role

As Key Account Lead, you’ll take on real challenges that bring out your full potential. 
Your scope includes:

• Manage key accounts and build strong partnerships by acting as the primary point of contact for major clients’ head offices
• Contribute to the implementation and monitoring of commercial agreements in collaboration with internal stakeholders
• Lead the transition to new packaging solutions by coordinating trials, validations, and product launches
• Act as the central liaison between internal teams (technical, operations, quality) and the client
• Ensure rigorous planning and close tracking of projects (SKU creation, orders, deliveries, timelines)
• Serve as the voice of the customer internally and ensure clear, proactive, and transparent communication
• Identify and resolve issues (quality, logistics, production) while maintaining an exceptional customer experience

What you bring

You're a natural fit for Key Account Lead if you have:

• Experience in key account management within a manufacturing or technical environment
• Ability to coordinate complex projects with cross-functional teams
• Strong interpersonal skills with the ability to influence and build partnerships
• High level of rigor, organization, and strong ability to plan and manage priorities
• Proactive, solutions-oriented mindset with the ability to handle operational challenges
• Proficiency with tools such as CRM, SAP, Power BI, and the Microsoft Suite
• Experience in the pulp and paper or corrugated industry (an asset)
• Full professional proficiency in both French and English to collaborate effectively with teams and partners across Canada and the United States
• Willingness to travel up to 25% of the time within Ontario to visit clients

If you bring the same care to who you are as to what you do, we’d love to meet you!

Apply now and join our team as Key Account Lead in Saint-Hubert.

Cascades values diversity and inclusion and considers all applications equitably.