Our client, a company specializing in potential testing and assessments, is seeking to recruit a customer service manager to take charge of all operations within the administrative and production department. This pivotal role requires an experienced individual capable of managing a team, optimizing internal processes, ensuring change management during the implementation of new tools, and maintaining high-quality customer service. The position is primarily remote but requires a presence at the Longueuil office two days a month for team meetings.
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Advantages
Compensation: Competitive salary between $63,000 and $67,000.
Vacation: 3 weeks.
Group Insurance: After 3 months on the job, 50% financed by the employer.
Work Environment: Predominantly remote work with two days per month at the office for team meetings, located in Longueuil.
Responsibilities
Supervise a team of 6 people and liaise with other departments (management, IT, accounting).
Manage internal operations, including assigning client requests to advisors and agents.
Ensure performance management and quality control of customer service.
Participate in the implementation of a new client request management tool and manage the change.
Develop procedures for client satisfaction and complaint management.
Conduct quality follow-ups and produce dashboards to measure performance.
Strengthen team bonds and foster collaboration in a remote work context.
Qualifications
Experience in team and performance management.
Ability to manage change and adapt to new processes.
Excellent command of both French and English.
Ability to create and maintain interpersonal relationships remotely.
Resourcefulness and comfort with technological tools.
Strong sense of customer service and interpersonal skills.
Summary
Please send your resume to André Perron at: andre.perron@randstad.ca.
Do you know someone?
If this position doesn't match your profile, but you know someone who might be a good fit for the role, we encourage you to share this opportunity with them or refer their name to us.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Our client, a company specializing in potential testing and assessments, is seeking to recruit a customer service manager to take charge of all operations within the administrative and production department. This pivotal role requires an experienced individual capable of managing a team, optimizing internal processes, ensuring change management during the implementation of new tools, and maintaining high-quality customer service. The position is primarily remote but requires a presence at the Longueuil office two days a month for team meetings.
Advantages
Compensation: Competitive salary between $63,000 and $67,000.
Vacation: 3 weeks.
Group Insurance: After 3 months on the job, 50% financed by the employer.
Work Environment: Predominantly remote work with two days per month at the office for team meetings, located in Longueuil.
Responsibilities
Supervise a team of 6 people and liaise with other departments (management, IT, accounting).
Manage internal operations, including assigning client requests to advisors and agents.
Ensure performance management and quality control of customer service.
Participate in the implementation of a new client request management tool and manage the change.
...
Develop procedures for client satisfaction and complaint management.
Conduct quality follow-ups and produce dashboards to measure performance.
Strengthen team bonds and foster collaboration in a remote work context.
Qualifications
Experience in team and performance management.
Ability to manage change and adapt to new processes.
Excellent command of both French and English.
Ability to create and maintain interpersonal relationships remotely.
Resourcefulness and comfort with technological tools.
Strong sense of customer service and interpersonal skills.
Summary
Please send your resume to André Perron at: andre.perron@randstad.ca.
Do you know someone?
If this position doesn't match your profile, but you know someone who might be a good fit for the role, we encourage you to share this opportunity with them or refer their name to us.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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