Operations Officer - 55121

Position: Operations Officer
Shift: M-F Core Business Hours, Hybrid (onsite Monday and Wednesday)
Location: Mississauga Hybrid, onsite Monday and Wednesday

Advantages
Opportunity to grow within the bank and gain valuable experience. Strong possibility of conversion to permanent employment for the right candidate.

Responsibilities
Managing regulatory requirements and SLAs; collaborating with technology partners, branches, and the team; ensuring excellent customer service; meeting service level goals; providing subject matter expertise; completing tasks accurately and within established standards; contributing to satisfactory audits; identifying and escalating risks; participating in process improvements; adhering to bank policies and procedures; adapting to change; adopting new processes and technologies; and ensuring due diligence in all transactions.

Qualifications
3+ years of operations experience; regulatory experience; SLA experience; proficiency in MS Office Suite (especially Excel); excellent written and verbal communication skills. Canadian education is a benefit. Branch experience, TD experience (within the last 1-2 years), and contact center experience within financial institutions/banking (6+ months) are considered assets. No job hopping.

Summary
If you are a highly motivated and experienced Operations Officer seeking a challenging and rewarding opportunity, we encourage you to apply. This is a 12-month contract position with the possibility of extension and conversion to permanent employment.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.