Randstad team is looking for a motivated operations officer with experience with SLA's and analytical skills. The Customer Remediation Officer plays a key role in developing and executing strategic and tactical activities (through outbound and inbound calling programs) to support a legendary customer experience. This role involves gathering and
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delivering customer information while supporting business objectives. The position acts as a single point of contact for customer interactions in the RFI (Request For Information) process, managing risk and ensuring accuracy. Prioritization of requests based on regulatory requirements and internal service level agreements is crucial. The role also includes overseeing the development, production, and timely delivery of all CR reporting, including executive and business partner dashboards.
Position: Operations Officer
Pay : $24.99 / hour
Shift: Monday to Friday, 8:30 AM - 5:00 PM; Hybrid (2 days in office, 3 days remote)
Location: Mississauga ON
Advantages
This role offers great exposure to AML/Fraud, providing valuable insights into safeguarding the bank. Every day and every call is different, offering variety and autonomy. Free parking is provided. A diverse and social team environment awaits.
Responsibilities
• Understand and use the Customer Experience Model (CEM) during customer interactions.
• Ensure adherence to quality standards for all correspondence.
• Triage Request For Information (RFI)s by seeking clarification from requesting groups.
• Prepare and ensure proper storage of information/data.
• Prioritize customer contacts and meet/exceed SLAs.
• Liaise with Branches when required.
• Adhere to documented procedures, including the customer escalation protocol.
• Maintain an updated customer database.
• Promote legendary customer experiences.
• Consistently exercise discretion in managing correspondence and information.
• Develop and execute strategic/tactical activities to support legendary customer experience.
Qualifications
• Prior experience with SLAs.
• Excellent analytical and problem-solving skills.
• Strong listening, writing, and verbal communication skills.
• High proficiency in Microsoft applications (Excel, Word, PowerPoint).
• Above-average telephone customer service skills/Call centre experience.
• Ability to effectively interact internally and externally.
• University degree or equivalent work experience.
• Strong attention to detail and listening skills.
• Superior time management, procedural adherence, and triage excellence.
• Good Excel skills; ability to retrieve information and maintain records.
• Good note-taking skills; ability to transcribe conversations.
• High ethical standards.
Summary
If you are an extroverted individual with superior customer service skills and a strong work ethic, we encourage you to apply. Please send an email to amey.bhise@randstad.ca with the title - Operations Officer - 55160
This position offers a rewarding opportunity to make a significant contribution to a leading organization.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Randstad team is looking for a motivated operations officer with experience with SLA's and analytical skills. The Customer Remediation Officer plays a key role in developing and executing strategic and tactical activities (through outbound and inbound calling programs) to support a legendary customer experience. This role involves gathering and delivering customer information while supporting business objectives. The position acts as a single point of contact for customer interactions in the RFI (Request For Information) process, managing risk and ensuring accuracy. Prioritization of requests based on regulatory requirements and internal service level agreements is crucial. The role also includes overseeing the development, production, and timely delivery of all CR reporting, including executive and business partner dashboards.
Position: Operations Officer
Pay : $24.99 / hour
Shift: Monday to Friday, 8:30 AM - 5:00 PM; Hybrid (2 days in office, 3 days remote)
Location: Mississauga ON
Advantages
This role offers great exposure to AML/Fraud, providing valuable insights into safeguarding the bank. Every day and every call is different, offering variety and autonomy. Free parking is provided. A diverse and social team environment awaits.
...
Responsibilities
• Understand and use the Customer Experience Model (CEM) during customer interactions.
• Ensure adherence to quality standards for all correspondence.
• Triage Request For Information (RFI)s by seeking clarification from requesting groups.
• Prepare and ensure proper storage of information/data.
• Prioritize customer contacts and meet/exceed SLAs.
• Liaise with Branches when required.
• Adhere to documented procedures, including the customer escalation protocol.
• Maintain an updated customer database.
• Promote legendary customer experiences.
• Consistently exercise discretion in managing correspondence and information.
• Develop and execute strategic/tactical activities to support legendary customer experience.
Qualifications
• Prior experience with SLAs.
• Excellent analytical and problem-solving skills.
• Strong listening, writing, and verbal communication skills.
• High proficiency in Microsoft applications (Excel, Word, PowerPoint).
• Above-average telephone customer service skills/Call centre experience.
• Ability to effectively interact internally and externally.
• University degree or equivalent work experience.
• Strong attention to detail and listening skills.
• Superior time management, procedural adherence, and triage excellence.
• Good Excel skills; ability to retrieve information and maintain records.
• Good note-taking skills; ability to transcribe conversations.
• High ethical standards.
Summary
If you are an extroverted individual with superior customer service skills and a strong work ethic, we encourage you to apply. Please send an email to amey.bhise@randstad.ca with the title - Operations Officer - 55160
This position offers a rewarding opportunity to make a significant contribution to a leading organization.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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