Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function. May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality. Receive requests for information from government agencies, provincial governments, and internal partners. Will be reading documents and performing data entry in the database. Fetching information and sending back to partners in a timely manner to meet SLAs.
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Position: CAN - Operations Officer I
Shift: Monday-Friday, 8am - 4pm
Location: Onsite 2 days per week (Tuesday, Wednesday). Hybrid Mississauga
Advantages
Opportunity to discover what banking is about and opportunities to shine through their work. Opportunity to learn about the products and open their minds to other types of positions through this service.
Responsibilities
Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function. May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.
CUSTOMER:
Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
Identify opportunities to improve service delivery
Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
Interact with partners by responding to requests in an effective and timely manner
SHAREHOLDER:
Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity
Understand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
Support the timely and accurate completion of business processes
Actively review internal processes/activities and provide ideas for process improvement
Investigate and escalate non-standard or high-risk activities as appropriate
Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
Be knowledgeable of and comply with Bank Code of Conduct
Summary of day-to-day activities
- Receive requests for information from government agencies, provincial governments, and internal partners at TD. Will be reading documents and performing data entry in the data base. Fetching information and sending back to partners in a timely manner to meet SLAs.
Qualifications
1+ years banking experience. Familiar with banking products. Attention to detail, time management skills and can work under pressure. Able to meet SLAs and have met SLAs in past experiences. Tech savvy – able to pick up on internal systems quickly. Strong Data entry skills – comfortable with repetitive tasks. Microsoft Office, exp in Excel is an asset. Post-secondary degree, preference for finance background/education.
Summary
If you are a detail-oriented individual with strong data entry skills and banking experience, we encourage you to apply! This is a great opportunity to grow your career within a reputable financial institution.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function. May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality. Receive requests for information from government agencies, provincial governments, and internal partners. Will be reading documents and performing data entry in the database. Fetching information and sending back to partners in a timely manner to meet SLAs.
Position: CAN - Operations Officer I
Shift: Monday-Friday, 8am - 4pm
Location: Onsite 2 days per week (Tuesday, Wednesday). Hybrid Mississauga
Advantages
Opportunity to discover what banking is about and opportunities to shine through their work. Opportunity to learn about the products and open their minds to other types of positions through this service.
Responsibilities
Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function. May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.
...
CUSTOMER:
Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
Identify opportunities to improve service delivery
Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
Interact with partners by responding to requests in an effective and timely manner
SHAREHOLDER:
Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity
Understand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
Support the timely and accurate completion of business processes
Actively review internal processes/activities and provide ideas for process improvement
Investigate and escalate non-standard or high-risk activities as appropriate
Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
Be knowledgeable of and comply with Bank Code of Conduct
Summary of day-to-day activities
- Receive requests for information from government agencies, provincial governments, and internal partners at TD. Will be reading documents and performing data entry in the data base. Fetching information and sending back to partners in a timely manner to meet SLAs.
Qualifications
1+ years banking experience. Familiar with banking products. Attention to detail, time management skills and can work under pressure. Able to meet SLAs and have met SLAs in past experiences. Tech savvy – able to pick up on internal systems quickly. Strong Data entry skills – comfortable with repetitive tasks. Microsoft Office, exp in Excel is an asset. Post-secondary degree, preference for finance background/education.
Summary
If you are a detail-oriented individual with strong data entry skills and banking experience, we encourage you to apply! This is a great opportunity to grow your career within a reputable financial institution.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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