The operation officer role provides a broad range of operational support and performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure. Daily work involves a specific project, process improvement for maturity plans, significant use of excel spreadsheets, and communication with stakeholders. Strong MS Office skills (PowerPoint, Word, Excel) are essential.
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Position: Operations Officer II
Shift: Monday-Friday, 8:00 AM - 5:00 PM. Hybrid work model with 2 days a week in the office (Monday-Thursday), Friday work from home.
Location: Hybrid Mississauga
Advantages
Be part of a great, close-knit team. Opportunity for 1 year contract with potential for extension and conversion to a permanent position.
Responsibilities
• Daily work on a specific project
• Process improvement for maturity plans
• Extensive use of Excel spreadsheets and other MS Office applications
• Communication and collaboration with various stakeholders
• Ensuring customer problems are handled appropriately
• Meeting Service Level Goals
• Contributing to the achievement of satisfactory audits
• Identifying and escalating areas of risk
• Participating in process improvements
• Adhering to bank/service centre operating policies and procedures
• Maintaining operational effectiveness to meet business objectives
Qualifications
• 3-5 years of relevant experience
• Proficiency in MS Office Suite (PowerPoint, Word, Excel, Outlook)
• Excellent communication skills (written and verbal)
• Strong attention to detail and accuracy
• Ability to meet SLAs
• Quick learner
• Experience in a process improvement environment (preferred)
Summary
If you are a detail-oriented, highly communicative individual with proven experience in operations and a commitment to process improvement, we encourage you to apply. This is a fantastic opportunity to join a supportive and collaborative team.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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The operation officer role provides a broad range of operational support and performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure. Daily work involves a specific project, process improvement for maturity plans, significant use of excel spreadsheets, and communication with stakeholders. Strong MS Office skills (PowerPoint, Word, Excel) are essential.
Position: Operations Officer II
Shift: Monday-Friday, 8:00 AM - 5:00 PM. Hybrid work model with 2 days a week in the office (Monday-Thursday), Friday work from home.
Location: Hybrid Mississauga
Advantages
Be part of a great, close-knit team. Opportunity for 1 year contract with potential for extension and conversion to a permanent position.
Responsibilities
• Daily work on a specific project
• Process improvement for maturity plans
• Extensive use of Excel spreadsheets and other MS Office applications
...
• Communication and collaboration with various stakeholders
• Ensuring customer problems are handled appropriately
• Meeting Service Level Goals
• Contributing to the achievement of satisfactory audits
• Identifying and escalating areas of risk
• Participating in process improvements
• Adhering to bank/service centre operating policies and procedures
• Maintaining operational effectiveness to meet business objectives
Qualifications
• 3-5 years of relevant experience
• Proficiency in MS Office Suite (PowerPoint, Word, Excel, Outlook)
• Excellent communication skills (written and verbal)
• Strong attention to detail and accuracy
• Ability to meet SLAs
• Quick learner
• Experience in a process improvement environment (preferred)
Summary
If you are a detail-oriented, highly communicative individual with proven experience in operations and a commitment to process improvement, we encourage you to apply. This is a fantastic opportunity to join a supportive and collaborative team.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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