Provides a broad range of operational support and performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager. Daily work involves a specific project, process improvement for maturity plans, utilizing Excel spreadsheets, MS Office Suite (PowerPoint, Word, Outlook), and communicating with stakeholders.
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Position: Operations Officer II
Shift: Monday-Friday, 8am-5pm. Hybrid schedule; Tuesday is the anchor day in the office, with expectation of 2 days per week in the office (Monday-Thursday). Friday is work from home. Flexibility is required as the number of days in the office may increase.
Location: Mississauga, Ontario
Advantages
Great close-knit team, opportunity to learn all products and systems. Well-connected within the bank – exposure to different fields and careers.
Responsibilities
Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure CUSTOMER: - Positively contribute to the overall customer experience and loyalty index in each interaction - Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required - Create and/or recognize exceptional customer service through established programs - Ensure all required processing and enquiries are fulfilled meeting Service Level Goals - E4Provide subject matter expertise for internal and external partners within defined area
SHAREHOLDER: Complete assigned tasks accurately & within established standards - Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines - Identify areas of risk and escalate as necessary - Be knowledgeable and comply with Bank Codes of Conduct ? Identify, suggest and actively participate in process improvements Understand and apply bank/service centre operating policies and procedures Demonstrate flexibility by adapting to change within business area and unit Adopt new process and technology improvements Ensure necessary due diligence is taken to support the accuracy of all transactions
- Day to day working on a specific project - Process improvement for maturity plans.
- A lot of work done in excel spreadsheets. Also utilizing office, PP, and outlook.
- Communicating with stakeholders
Qualifications
MUST HAVE:
- MS Office- PP, word, Excel experience- spreadsheet building,
- Email communication- very strong communication skills. Communicating with other stakeholders
- Quick learner- hit the ground running.
- Attention to detail, accuracy
- ability to meet SLA
- Time management
- familiar with banking, accounting, bookkeeping
- Open to change
- Collaborative
- Accountable
- Good customer service skills
NICE TO HAVE:
Process improvement environment
Banking exp is an asset
Summary
If you are a highly organized and detail-oriented individual with a proven track record in operations and a collaborative spirit, we encourage you to apply. This is a fantastic opportunity to join a supportive team and contribute to a dynamic environment.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Provides a broad range of operational support and performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager. Daily work involves a specific project, process improvement for maturity plans, utilizing Excel spreadsheets, MS Office Suite (PowerPoint, Word, Outlook), and communicating with stakeholders.
Position: Operations Officer II
Shift: Monday-Friday, 8am-5pm. Hybrid schedule; Tuesday is the anchor day in the office, with expectation of 2 days per week in the office (Monday-Thursday). Friday is work from home. Flexibility is required as the number of days in the office may increase.
Location: Mississauga, Ontario
Advantages
Great close-knit team, opportunity to learn all products and systems. Well-connected within the bank – exposure to different fields and careers.
Responsibilities
...
Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure CUSTOMER: - Positively contribute to the overall customer experience and loyalty index in each interaction - Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required - Create and/or recognize exceptional customer service through established programs - Ensure all required processing and enquiries are fulfilled meeting Service Level Goals - E4Provide subject matter expertise for internal and external partners within defined area
SHAREHOLDER: Complete assigned tasks accurately & within established standards - Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines - Identify areas of risk and escalate as necessary - Be knowledgeable and comply with Bank Codes of Conduct ? Identify, suggest and actively participate in process improvements Understand and apply bank/service centre operating policies and procedures Demonstrate flexibility by adapting to change within business area and unit Adopt new process and technology improvements Ensure necessary due diligence is taken to support the accuracy of all transactions
- Day to day working on a specific project - Process improvement for maturity plans.
- A lot of work done in excel spreadsheets. Also utilizing office, PP, and outlook.
- Communicating with stakeholders
Qualifications
MUST HAVE:
- MS Office- PP, word, Excel experience- spreadsheet building,
- Email communication- very strong communication skills. Communicating with other stakeholders
- Quick learner- hit the ground running.
- Attention to detail, accuracy
- ability to meet SLA
- Time management
- familiar with banking, accounting, bookkeeping
- Open to change
- Collaborative
- Accountable
- Good customer service skills
NICE TO HAVE:
Process improvement environment
Banking exp is an asset
Summary
If you are a highly organized and detail-oriented individual with a proven track record in operations and a collaborative spirit, we encourage you to apply. This is a fantastic opportunity to join a supportive team and contribute to a dynamic environment.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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