We are seeking a highly organized and detail-oriented Operations Officer to join our team. This role provides a broad range of operational support and performs general to specialized transactions and/or other processing activities for our Operations and Business Services function. You will contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality. This is a 6-month contract position with the possibility of extension and conversion to a permanent role. The role is hybrid, requiring 2 days a week in the office.
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Position: Operations Officer
Shift: 9 am to 5 pm, Monday to Friday
Location: Toronto, ON (Hybrid)
Advantages
This is a long-term role within a collaborative and supportive team. The opportunity exists for professional growth and development within a well-established organization.
Responsibilities
Responsibilities include onboarding contractors to projects (AML space), working with TD managers (Level 10-11) to onboard new colleagues, fulfilling requests through system access, relationship building, email communication and follow-ups, monitoring requests end-to-end, providing information and next steps to end-users. This role requires strong attention to detail, accuracy, and adherence to SLAs. You will also be involved in process improvement initiatives and investigation of non-standard activities.
CUSTOMER:
Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
Identify opportunities to improve service delivery
Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
Interact with partners by responding to requests in an effective and timely manner
SHAREHOLDER:
Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity
Understand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
Support the timely and accurate completion of business processes
Actively review internal processes/activities and provide ideas for process improvement
Investigate and escalate non-standard or high-risk activities as appropriate
Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
Qualifications
The ideal candidate will possess a customer experience mindset, strong organizational and communication skills, proficiency in MS Office Suite (especially Excel and SharePoint), and a minimum of 2-4 years of administrative experience. Experience with SLAs is required. Prior banking experience and knowledge of AML processes are considered assets. Post-secondary education is preferred but not mandatory. Strong analytical skills, ability to multi-task, work well under pressure and ability to work independently and as part of a team are essential.
Summary
If you are a highly organized and detail-oriented individual with excellent communication and administrative skills, and you thrive in a collaborative environment, we encourage you to apply. This is a fantastic opportunity to join a dynamic team and contribute to the success of our organization.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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We are seeking a highly organized and detail-oriented Operations Officer to join our team. This role provides a broad range of operational support and performs general to specialized transactions and/or other processing activities for our Operations and Business Services function. You will contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality. This is a 6-month contract position with the possibility of extension and conversion to a permanent role. The role is hybrid, requiring 2 days a week in the office.
Position: Operations Officer
Shift: 9 am to 5 pm, Monday to Friday
Location: Toronto, ON (Hybrid)
Advantages
This is a long-term role within a collaborative and supportive team. The opportunity exists for professional growth and development within a well-established organization.
Responsibilities
Responsibilities include onboarding contractors to projects (AML space), working with TD managers (Level 10-11) to onboard new colleagues, fulfilling requests through system access, relationship building, email communication and follow-ups, monitoring requests end-to-end, providing information and next steps to end-users. This role requires strong attention to detail, accuracy, and adherence to SLAs. You will also be involved in process improvement initiatives and investigation of non-standard activities.
...
CUSTOMER:
Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
Identify opportunities to improve service delivery
Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
Interact with partners by responding to requests in an effective and timely manner
SHAREHOLDER:
Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity
Understand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
Support the timely and accurate completion of business processes
Actively review internal processes/activities and provide ideas for process improvement
Investigate and escalate non-standard or high-risk activities as appropriate
Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
Qualifications
The ideal candidate will possess a customer experience mindset, strong organizational and communication skills, proficiency in MS Office Suite (especially Excel and SharePoint), and a minimum of 2-4 years of administrative experience. Experience with SLAs is required. Prior banking experience and knowledge of AML processes are considered assets. Post-secondary education is preferred but not mandatory. Strong analytical skills, ability to multi-task, work well under pressure and ability to work independently and as part of a team are essential.
Summary
If you are a highly organized and detail-oriented individual with excellent communication and administrative skills, and you thrive in a collaborative environment, we encourage you to apply. This is a fantastic opportunity to join a dynamic team and contribute to the success of our organization.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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