Operations Officer - 55937

Position: Operations Officer I
Shift: Monday-Friday, 9:00 AM to 5:00 PM (Temporarily hybrid - in office Tuesdays & Wednesdays; will transition to fully onsite)
Salary: $21/hour
Location: North York


Advantages
Successful candidates will join a positive and supportive team environment with an open-door policy. The role offers opportunities for professional development and growth, with potential for extension and conversion to a permanent position.

Responsibilities
Incumbent candidates will be responsible for completing audits and processing loan cancellations, identifying gaps between funding process, and managing remediation (missing documents, incorrect addresses). One contractor required for post funder audits, the other for BPSA (reviewing, completing, and maintaining any lien related matters). Scope of work may include, but is not limited to:

Customer:
• Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
• Identify opportunities to improve service delivery
• Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
• Interact with partners by responding to requests in an effective and timely manner
• Use effective relationship skills when communicating with partners/colleagues/customers

Shareholder:
• Complete assigned workload to meet SLA requirements for service and productivity
• Understand and apply operating policies and procedures
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
• Support the timely and accurate completion of business processes and procedures
• Escalate non- standard or high-risk activities as necessary
• Support and participate in process improvement opportunities
• Ensure necessary due diligence to support the accuracy of all transactions / activities
• Be knowledgeable of and comply with Bank Code of Conduct

Team:
• Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
• Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, and share ideas
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for function and the bank, both internally and/or externally

Breadth & Depth
• Works within well defined guidelines, accountable for completing routine transactions or repetitive processes within standardized framework and generally with limited financial impact
• Completes standard transactions using a limited number of systems and/or applications
• Executes through a prescribed, established or documented set of parameters / procedures
• Limited to low decision- making authority
• Identifies issues and escalates internally; typically addressing routine requests requiring minimal discretion
• Limited or first level (initial) interaction with internal partners
• Focus of work is on the completion of day to day processes or activities however may include weekly or monthly routine activities
• Requires entry or working level knowledge of processes / procedures
• Generally reports to a Team Manager

Qualifications
Candidates must possess at least one year of administrative experience, intermediate Excel skills, proficiency in Microsoft Office applications (Word, Outlook), and strong written and verbal communication skills. Prior banking or financial institution experience and knowledge of banking products and processes are considered assets.

Summary
If you are a fast learner, adaptable team player with a strong work ethic and the qualifications listed above, we encourage you to apply. This is an excellent opportunity to contribute to a growing team within a reputable financial institution. Apply now!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.