Randstad is seeking three Operations Officers II to join a team of 25-29 people in Mississauga. This is a 1-year contract position with the potential for extension and conversion to permanent employment. The role involves back-office administrative tasks, primarily focused on draft fulfillment and supporting easy web partners via Jira. Responsibilities also include fraud tasks such as combining client profiles. This is a hybrid role, with 4 days onsite required starting in November; training will be 100% onsite.
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Position: Operations Officer II
Shift: Monday-Friday, 8:00am - 4:00pm. Optional overtime may be available.
Salary: $23.13/hour
Location: Mississauga (Hybrid - 4 days onsite starting November)
Advantages
This long-term role offers the potential for permanent hire and the opportunity to work with a great team.
Responsibilities
Primary responsibilities include: draft fulfillment; fulfilling requests for easy web partners via Jira (payment transfers, mortgage processes, etc.); fraud tasks (e.g., combining client profiles).
Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.
Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met.
Reports to a Team Manager within the Team Structure
CUSTOMER:
- Positively contribute to the overall customer experience and loyalty index in each interaction
- Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required
- Create and/or recognize exceptional customer service through established programs
- Ensure all required processing and enquiries are fulfilled meeting Service Level Goals
- E4Provide subject matter expertise for internal and external partners within defined area
SHAREHOLDER:
Complete assigned tasks accurately & within established standards
- Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines
- Identify areas of risk and escalate as necessary
- Be knowledgeable and comply with Bank Codes of Conduct
- Identify, suggest and actively participate in process improvements
- Understand and apply bank/service centre operating policies and procedures
- Demonstrate flexibility by adapting to change within business area and unit
- Adopt new process and technology improvements
- Ensure necessary due diligence is taken to support the accuracy of all transactions
Qualifications
Minimum 2 years of experience is required. Candidates should possess post-secondary education and experience in banking, specifically payments processing. Strong attention to detail, data entry skills, and proficiency in MS Office are essential. Experience working in a fast-paced environment is a must. TD experience is a plus.
Summary
If you are a detail-oriented individual with banking and payments processing experience, and are looking for a long-term opportunity, please apply!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Randstad is seeking three Operations Officers II to join a team of 25-29 people in Mississauga. This is a 1-year contract position with the potential for extension and conversion to permanent employment. The role involves back-office administrative tasks, primarily focused on draft fulfillment and supporting easy web partners via Jira. Responsibilities also include fraud tasks such as combining client profiles. This is a hybrid role, with 4 days onsite required starting in November; training will be 100% onsite.
Position: Operations Officer II
Shift: Monday-Friday, 8:00am - 4:00pm. Optional overtime may be available.
Salary: $23.13/hour
Location: Mississauga (Hybrid - 4 days onsite starting November)
Advantages
This long-term role offers the potential for permanent hire and the opportunity to work with a great team.
Responsibilities
Primary responsibilities include: draft fulfillment; fulfilling requests for easy web partners via Jira (payment transfers, mortgage processes, etc.); fraud tasks (e.g., combining client profiles).
Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.
...
Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met.
Reports to a Team Manager within the Team Structure
CUSTOMER:
- Positively contribute to the overall customer experience and loyalty index in each interaction
- Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required
- Create and/or recognize exceptional customer service through established programs
- Ensure all required processing and enquiries are fulfilled meeting Service Level Goals
- E4Provide subject matter expertise for internal and external partners within defined area
SHAREHOLDER:
Complete assigned tasks accurately & within established standards
- Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines
- Identify areas of risk and escalate as necessary
- Be knowledgeable and comply with Bank Codes of Conduct
- Identify, suggest and actively participate in process improvements
- Understand and apply bank/service centre operating policies and procedures
- Demonstrate flexibility by adapting to change within business area and unit
- Adopt new process and technology improvements
- Ensure necessary due diligence is taken to support the accuracy of all transactions
Qualifications
Minimum 2 years of experience is required. Candidates should possess post-secondary education and experience in banking, specifically payments processing. Strong attention to detail, data entry skills, and proficiency in MS Office are essential. Experience working in a fast-paced environment is a must. TD experience is a plus.
Summary
If you are a detail-oriented individual with banking and payments processing experience, and are looking for a long-term opportunity, please apply!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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