Join Randstad and become our next Operations Officer! This is a 6-month contract position with the possibility of extension, offering a hybrid work model (2 days in office, 3 days remote) in a collaborative team environment. You will be responsible for making outbound calls to financial institutions, updating internal systems, and ensuring timely and accurate follow up of client transfers. Strong communication and attention to detail are essential for success in this role.
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Position: Operations Officer
Shift: Monday to Friday, 8:30 AM to 5:00 PM
Location: Hybrid -Toronto, Ontario, M5S 1M2
Advantages
This position offers a comprehensive training program, ongoing support, and the opportunity to work within a close-knit team of 15+ professionals. You will gain valuable experience in a dynamic call center environment and contribute to the success of a leading financial institution.
Responsibilities
Your daily responsibilities will include making outbound calls to financial institutions to obtain client transfer information, updating internal systems (ISM, EIS, and in-house ticketing software), and ensuring the timely and accurate processing of client transfers. This role involves approximately 80% outbound calling and 20% data entry.
Qualifications
MUST HAVE:
Operations experience
- Excellent verbal and written communication skills for when candidates are entering tickets and carrying out data entry duties.
- Professional and interpersonal skills – for making phone calls (phone experience is a strong must have skill required for the role).
- Attention to detail
- Multi-tasking skills
- High Technical Aptitude
-Strong Excel - need good understanding of using excel spreadsheets (will be using spreadsheets with macros, need to have strong technical skills to be able to pick up on learning macros during training)
NICE TO HAVE:
- Call center experience
- Previous TD wealth experience
- Previous experience with ISM, EIS, Ticketing
- Banking experience
- Bilingual – French and English
- Experience with macros are a huge plus
Summary
If you are a highly motivated individual with strong communication and technical skills, and a passion for working in a fast-paced environment, we encourage you to apply! This is a fantastic opportunity to grow your career within a reputable organization. Apply now!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Join Randstad and become our next Operations Officer! This is a 6-month contract position with the possibility of extension, offering a hybrid work model (2 days in office, 3 days remote) in a collaborative team environment. You will be responsible for making outbound calls to financial institutions, updating internal systems, and ensuring timely and accurate follow up of client transfers. Strong communication and attention to detail are essential for success in this role.
Position: Operations Officer
Shift: Monday to Friday, 8:30 AM to 5:00 PM
Location: Hybrid -Toronto, Ontario, M5S 1M2
Advantages
This position offers a comprehensive training program, ongoing support, and the opportunity to work within a close-knit team of 15+ professionals. You will gain valuable experience in a dynamic call center environment and contribute to the success of a leading financial institution.
Responsibilities
Your daily responsibilities will include making outbound calls to financial institutions to obtain client transfer information, updating internal systems (ISM, EIS, and in-house ticketing software), and ensuring the timely and accurate processing of client transfers. This role involves approximately 80% outbound calling and 20% data entry.
...
Qualifications
MUST HAVE:
Operations experience
- Excellent verbal and written communication skills for when candidates are entering tickets and carrying out data entry duties.
- Professional and interpersonal skills – for making phone calls (phone experience is a strong must have skill required for the role).
- Attention to detail
- Multi-tasking skills
- High Technical Aptitude
-Strong Excel - need good understanding of using excel spreadsheets (will be using spreadsheets with macros, need to have strong technical skills to be able to pick up on learning macros during training)
NICE TO HAVE:
- Call center experience
- Previous TD wealth experience
- Previous experience with ISM, EIS, Ticketing
- Banking experience
- Bilingual – French and English
- Experience with macros are a huge plus
Summary
If you are a highly motivated individual with strong communication and technical skills, and a passion for working in a fast-paced environment, we encourage you to apply! This is a fantastic opportunity to grow your career within a reputable organization. Apply now!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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