Provides a broad range of operational support and performs general to specialized transactions and processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Re
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ports to a Team Manager. Daily work involves a specific project, process improvement for maturity plans, utilizing excel spreadsheets, MS Office Suite (PowerPoint, Word, Outlook), and communicating with stakeholders. Prior banking experience, working with SLAs, and a strong understanding of banking, accounting, and bookkeeping principles are preferred.
Position: Operations Officer II
Shift: Monday-Friday, 8am-4pm or 9am-5pm (with 2 9am-5pm shifts per week after training)
Location: Mississauga, Ontario (TDB0016) - 4 days in office starting November.
Advantages
Great close-knit team, opportunity to learn all products and systems. Well-connected within the bank – exposure to different fields and careers.
Responsibilities
Complete assigned tasks accurately and within established standards. Actively participate in daily touch points and work distribution. Contribute to satisfactory audits. Identify and escalate areas of risk. Comply with Bank Codes of Conduct. Identify and participate in process improvements. Apply bank/service centre operating policies and procedures. Adapt to change within business area and unit. Adopt new process and technology improvements. Ensure due diligence for transaction accuracy. Positively contribute to customer experience and loyalty. Handle customer problems appropriately. Ensure processing and inquiries meet Service Level Goals. Provide subject matter expertise for internal and external partners.
Qualifications
Undergraduate degree. 2-4 years of experience. Prior banking experience preferred. Proficiency in MS Office Suite (Excel, Word, PowerPoint). Excellent written and verbal communication skills. Strong email communication skills. Quick learner. Attention to detail and accuracy. Ability to meet SLAs. Time management skills. Familiarity with banking, accounting, and bookkeeping. Adaptable to change. Collaborative and accountable. Good customer service skills. Process improvement experience a plus.
Summary
This is a great opportunity to join a supportive team and gain valuable experience within a well-established bank. If you meet the qualifications and are interested in this position, please apply!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Provides a broad range of operational support and performs general to specialized transactions and processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager. Daily work involves a specific project, process improvement for maturity plans, utilizing excel spreadsheets, MS Office Suite (PowerPoint, Word, Outlook), and communicating with stakeholders. Prior banking experience, working with SLAs, and a strong understanding of banking, accounting, and bookkeeping principles are preferred.
Position: Operations Officer II
Shift: Monday-Friday, 8am-4pm or 9am-5pm (with 2 9am-5pm shifts per week after training)
Location: Mississauga, Ontario (TDB0016) - 4 days in office starting November.
Advantages
Great close-knit team, opportunity to learn all products and systems. Well-connected within the bank – exposure to different fields and careers.
Responsibilities
...
Complete assigned tasks accurately and within established standards. Actively participate in daily touch points and work distribution. Contribute to satisfactory audits. Identify and escalate areas of risk. Comply with Bank Codes of Conduct. Identify and participate in process improvements. Apply bank/service centre operating policies and procedures. Adapt to change within business area and unit. Adopt new process and technology improvements. Ensure due diligence for transaction accuracy. Positively contribute to customer experience and loyalty. Handle customer problems appropriately. Ensure processing and inquiries meet Service Level Goals. Provide subject matter expertise for internal and external partners.
Qualifications
Undergraduate degree. 2-4 years of experience. Prior banking experience preferred. Proficiency in MS Office Suite (Excel, Word, PowerPoint). Excellent written and verbal communication skills. Strong email communication skills. Quick learner. Attention to detail and accuracy. Ability to meet SLAs. Time management skills. Familiarity with banking, accounting, and bookkeeping. Adaptable to change. Collaborative and accountable. Good customer service skills. Process improvement experience a plus.
Summary
This is a great opportunity to join a supportive team and gain valuable experience within a well-established bank. If you meet the qualifications and are interested in this position, please apply!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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