Randstad is looking for an operations officer who will be responsible for processing various transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs) supporting various HR programs and processes, providing first-level analysis to resolve business issues and providing optimal employee and partner service, including guidance and advice on programs and procedures, while adhering to customer service standards and Customer Experience Model. This is a hybrid role (4 times per week in office)
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Position: Operations Officer I
Shift: M-F Core Business Hours
Location: Toronto, Ontario (TDB0026) (Onsite 4 times per week as of November)
Advantages
Opportunity for recent graduates to network within the banking sector and gain valuable experience.
Responsibilities
Process various transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs). Support various HR programs and processes, providing first-level analysis to resolve business issues. Provide optimal employee and partner service, including guidance and advice on programs and procedures, while adhering to customer service standards and Customer Experience Model. Refer or escalate processing or operational issues where necessary to ensure a high level of service is maintained. Identify opportunities to improve service delivery and support process improvement initiatives. Maintain working relationships with external and internal partners, including responding to questions and/or concerns in an effective and timely manner. Prioritize and manage own workload to meet SLA requirements for service and productivity. Follow internal and industry regulations and operating practices in completing and recording transactions for either the organization or clients. Escalate non-standard or high-risk transactions or other activities as deemed appropriate. Ensure documentation that is prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations. Complete investigations – report/escalate risk issues or process gaps identified. Access systems, know and apply system capabilities, ensure update of information is completed timely and accurately. Adhere to standardized documentation procedures. Update and contribute to the preparation of procedural documents in support of day-to-day operations. Be knowledgeable and/or aware of industry developments from an HR program and regulatory perspective for own area. Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment. Support the team by continuously developing knowledge in own area. Participate in personal performance management and development activities, including cross-training within own team. Keep others informed and up-to-date about the status/progress of projects and all relevant or useful information related to day-to-day activities. Contribute to a fair, positive and equitable environment that supports a diverse workforce. Act as a brand champion for the business area/function and the bank, both internally and/or externally. Work within generally defined guidelines, accountable for completing a range of transactions or activities that involve single to multiple steps and several systems or applications. Transactions and activities require process knowledge for own area of expertise and could be characterized by low to moderate risk. Take a broad perspective to identify and resolve issues that are atypical, infrequent or not covered by stated processes. Typically interacts with internal partners. Focus of work is on the completion of day-to-day or weekly processes or activities however may include monthly routine activities. Completes work with limited degree of supervision. Require working-level knowledge of the operational functions for the business area supported as well as regulatory issues/requirements for jurisdictions supported. Generally, reports to a Group Manager.
Qualifications
College or University degree is required. 0-2 years of experience. Experience with data entry, MS Office Suite, and excellent communication skills are essential. Ideal candidates are team players, proactive, detail-oriented, and comfortable asking questions to meet SLAs. Experience with mini-investigations and record-keeping is a plus.
Summary
If you are interested in the operations officer role Apply now for this exciting opportunity!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Randstad is looking for an operations officer who will be responsible for processing various transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs) supporting various HR programs and processes, providing first-level analysis to resolve business issues and providing optimal employee and partner service, including guidance and advice on programs and procedures, while adhering to customer service standards and Customer Experience Model. This is a hybrid role (4 times per week in office)
Position: Operations Officer I
Shift: M-F Core Business Hours
Location: Toronto, Ontario (TDB0026) (Onsite 4 times per week as of November)
Advantages
Opportunity for recent graduates to network within the banking sector and gain valuable experience.
Responsibilities
...
Process various transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs). Support various HR programs and processes, providing first-level analysis to resolve business issues. Provide optimal employee and partner service, including guidance and advice on programs and procedures, while adhering to customer service standards and Customer Experience Model. Refer or escalate processing or operational issues where necessary to ensure a high level of service is maintained. Identify opportunities to improve service delivery and support process improvement initiatives. Maintain working relationships with external and internal partners, including responding to questions and/or concerns in an effective and timely manner. Prioritize and manage own workload to meet SLA requirements for service and productivity. Follow internal and industry regulations and operating practices in completing and recording transactions for either the organization or clients. Escalate non-standard or high-risk transactions or other activities as deemed appropriate. Ensure documentation that is prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations. Complete investigations – report/escalate risk issues or process gaps identified. Access systems, know and apply system capabilities, ensure update of information is completed timely and accurately. Adhere to standardized documentation procedures. Update and contribute to the preparation of procedural documents in support of day-to-day operations. Be knowledgeable and/or aware of industry developments from an HR program and regulatory perspective for own area. Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment. Support the team by continuously developing knowledge in own area. Participate in personal performance management and development activities, including cross-training within own team. Keep others informed and up-to-date about the status/progress of projects and all relevant or useful information related to day-to-day activities. Contribute to a fair, positive and equitable environment that supports a diverse workforce. Act as a brand champion for the business area/function and the bank, both internally and/or externally. Work within generally defined guidelines, accountable for completing a range of transactions or activities that involve single to multiple steps and several systems or applications. Transactions and activities require process knowledge for own area of expertise and could be characterized by low to moderate risk. Take a broad perspective to identify and resolve issues that are atypical, infrequent or not covered by stated processes. Typically interacts with internal partners. Focus of work is on the completion of day-to-day or weekly processes or activities however may include monthly routine activities. Completes work with limited degree of supervision. Require working-level knowledge of the operational functions for the business area supported as well as regulatory issues/requirements for jurisdictions supported. Generally, reports to a Group Manager.
Qualifications
College or University degree is required. 0-2 years of experience. Experience with data entry, MS Office Suite, and excellent communication skills are essential. Ideal candidates are team players, proactive, detail-oriented, and comfortable asking questions to meet SLAs. Experience with mini-investigations and record-keeping is a plus.
Summary
If you are interested in the operations officer role Apply now for this exciting opportunity!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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