job details
summary
- Markham, Ontario
- Contract
- sectorAdministrative Support
- reference number8IXM5STSTFEN
job details
Randstad is seeking an Operations Officer to join a growing team within a large banking organization. This hybrid role will initially focus on back-office tasks before transitioning to a balance of phone interactions and account management. The ideal candidate possesses strong customer service skills and experience within a large organization.
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Position: Account Specialist
Shift: Rotating shifts (8:30 – 5:00PM, 10 – 6:30PM, 11:30 – 8:00PM).
Location: Markham, ON L3R 0X1 (Hybrid) 4 days a week in office starting November
Advantages
Work for a large, well-established organization. Opportunity for growth and conversion to a permanent role. Three days of paid training provided.
Responsibilities
• Provide inbound and outbound support to customers.
• Create an exceptional customer experience.
• Navigate multiple systems to locate and update customer information.
• Conduct account reviews to identify discrepancies or missing information.
• Follow procedures for Business Account compliance, including documentation.
• Ensure accurate documentation reflecting client intentions.
• Adhere to company policies and procedures.
Qualifications
• Fluency in English (written and verbal).
• Proficiency in Microsoft Office Suite.
• Customer service or contact center experience preferred.
• Excellent communication skills (written and verbal).
• Strong organizational skills and ability to work in a fast-paced environment.
• Ability to work with ambiguity and solve problems.
Banking experience and additional language skills (Mandarin, Punjabi, Hindi, Cantonese, French) are assets.
Summary
If you are a highly motivated and customer-focused individual with a proven track record in customer service, we encourage you to apply! This is a fantastic opportunity to contribute to a growing team and advance your career within a leading financial institution. Apply today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
Randstad is seeking an Operations Officer to join a growing team within a large banking organization. This hybrid role will initially focus on back-office tasks before transitioning to a balance of phone interactions and account management. The ideal candidate possesses strong customer service skills and experience within a large organization.
Position: Account Specialist
Shift: Rotating shifts (8:30 – 5:00PM, 10 – 6:30PM, 11:30 – 8:00PM).
Location: Markham, ON L3R 0X1 (Hybrid) 4 days a week in office starting November
Advantages
Work for a large, well-established organization. Opportunity for growth and conversion to a permanent role. Three days of paid training provided.
Responsibilities
• Provide inbound and outbound support to customers.
• Create an exceptional customer experience.
• Navigate multiple systems to locate and update customer information.
• Conduct account reviews to identify discrepancies or missing information.
• Follow procedures for Business Account compliance, including documentation.
• Ensure accurate documentation reflecting client intentions.
• Adhere to company policies and procedures.
Qualifications ...
Position: Account Specialist
Shift: Rotating shifts (8:30 – 5:00PM, 10 – 6:30PM, 11:30 – 8:00PM).
Location: Markham, ON L3R 0X1 (Hybrid) 4 days a week in office starting November
Advantages
Work for a large, well-established organization. Opportunity for growth and conversion to a permanent role. Three days of paid training provided.
Responsibilities
• Provide inbound and outbound support to customers.
• Create an exceptional customer experience.
• Navigate multiple systems to locate and update customer information.
• Conduct account reviews to identify discrepancies or missing information.
• Follow procedures for Business Account compliance, including documentation.
• Ensure accurate documentation reflecting client intentions.
• Adhere to company policies and procedures.
Qualifications ...
• Fluency in English (written and verbal).
• Proficiency in Microsoft Office Suite.
• Customer service or contact center experience preferred.
• Excellent communication skills (written and verbal).
• Strong organizational skills and ability to work in a fast-paced environment.
• Ability to work with ambiguity and solve problems.
Banking experience and additional language skills (Mandarin, Punjabi, Hindi, Cantonese, French) are assets.
Summary
If you are a highly motivated and customer-focused individual with a proven track record in customer service, we encourage you to apply! This is a fantastic opportunity to contribute to a growing team and advance your career within a leading financial institution. Apply today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more• Proficiency in Microsoft Office Suite.
• Customer service or contact center experience preferred.
• Excellent communication skills (written and verbal).
• Strong organizational skills and ability to work in a fast-paced environment.
• Ability to work with ambiguity and solve problems.
Banking experience and additional language skills (Mandarin, Punjabi, Hindi, Cantonese, French) are assets.
Summary
If you are a highly motivated and customer-focused individual with a proven track record in customer service, we encourage you to apply! This is a fantastic opportunity to contribute to a growing team and advance your career within a leading financial institution. Apply today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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